Costco Optical Department — Local services in San Antonio

If I could give 0 stars I would definitely do so.

Horrible service and very slow and competent staff. My glasses took longer than expected to arrive, and when they finally did, the transition and formula were completely messed up, this resulted on having to send them back to the lab and wait an eternity for them to check if they have arrived because apparently “they are too busy”. I’ve called 7-10 times and have not been properly attended or helped by a vision center staff member.

Definitely do not recommend getting your glasses or eye exam done with them. Absolutely incompetent...

10 stars! Stephan deserves a bonus after dealing with me! It's so hard for me to make up my mind, but he helped my daughter and I pick out frames and was so patient! He was happy to explain my insurance benefits as well. He also remembered what I was looking for when I came back a few weeks after my first visit. I also loved the eye doctors office! I will definitely be using Costco and Dr. Buck from now on! So much more...

Last week at the opticians I got rattled when I left. Dropped my glasses case and fumbled to get my purse. I caught the optician and tech laughing at me. Very disrespectful. The optician was 10 minutes late but then rushed me out of her office before she fully answered my questions.

COSTCO optical department tech was very nice efficient...