Embarcadero Station — Local services in San Francisco

Not a good experience when issues arise with your Bart tickets. Due to a mistake when we purchased our tickets 2 days ago in San Francisco airport, 2 blue tickets were given to us to use them on our way back from downtown San Francisco to the airport. We used them this afternoon at the embarcadero station.

For whichever reason the tickets were getting rejected at the check in stop. Since we didn’t know what happened and we were blocking traffic, we looked for an customer service agent ending at the kiosk located in the embarcadero stop. A white Female maybe in her 60’s was inside.

Although we greeted upon arrival, she did not answered. When she asked for the tickets, I placed them on a small slot at the window of this kiosk. When she got the tickets she scratched my fingers. I said “ ma’am you-scratched me” she said nothing and never apologized. I’m positive she heard me.

This employee was rude and careless. If you are in customer service, you are there to assist people, specially when you are dealing with foreign guests. Experiences like this let you go with a bad impression on employees working for transportation.

There is always ways to let companies know where improvement is needed. Definitely in this case there is a lot of room for...

Descending Escalators at Embarcadero Bart station was not working tonight. My 78 year-old husband with kidney problems had to carry l two heavy carryon bags down 3 flights of steep stairs. I am 75 and carried my own roller as well. No elevator either. I thought San Francisco cared enough for disabled senior citizens to make transportation accessible to...

Worse than Fasttrak. Man claimed to not hear me and messed up applied my funds to wrong pass for next month at that! (too busy talking to his coworker) You can get a refund but it takes 30days and you cant use the clipper card while waiting for the refund. Called clipper to file a complaint was given...