HomeLight — Local services in San Francisco

My wife and I were looking to relocate to another state that was hundreds of miles away from where we were living. While we were excited to start the process of looking for our future home, we also quickly realized that we needed to find a real estate agent that was familiar with the areas we were considering. In addition, we also wanted to find an agent that we could thoroughly trust and would work for us and with us throughout the entire process. An agent who could guide us through the challenges of finding a house that suited our wants and needs, and do so without us being physically present a majority of the time. I had seen advertisements for HomeLight and thought that I would give them a try. So, I went to the HomeLight website and provided them with the information they needed to help us in our search. To my surprise, I was contacted almost immediately by a representative from HomeLight who informed me that my information had been received and that they would follow up on my request immediately. They interviewed me for some additional information and told me that a few of their recommended agents from the area we were looking to relocate to would be in contact with us soon. True to their word, I had three agents reach out to me within 24 hours. Each of them reviewed information with me and asked a number of additional questions to help them better understand our situation and what we were looking for in a new home. We were impressed with each of the agents but ended up selecting Emily Randall from the Holli McCray Home Marketing Group. My wife and I cannot say enough about all the help that we received from Emily in our search to relocate to the Knoxville/Northeastern Tennessee region. While trying to purchase a home from hundreds of miles away can be challenging, Emily was consistently on top of things, guiding us every step of the way. She remained in regular contact while directing us through the entire process. Even when we ran into a significant (unforeseen) dilemma, she patiently worked us through it, again calmly guiding us through a solution and put our minds to ease. She was incredibly organized and professional. I would have no hesitation whatsoever in recommending her because of the outstanding job she did for us. I guarantee that you will not be disappointed. However, we would not have found her without the help of HomeLight who helped us tremendously in getting ourselves started on the right foot. Thanks to HomeLight, my wife and I have found our beautiful home....

I tried this service and was matched with 3 agents and notified they'd be in touch soon. I really liked the idea that HomeLight aggregates nationwide data. The next day I received two voicemails - one from a HomeLight consultant and one from match #1. I returned the consultant's call and spoke to a support agent who further explained the HomeLight process and advised that I return the realtor's call. So far so good.

I returned match #1's call and chatted a bit. I waited to hear from match #2 & #3. In the meantime, I did my own research and interviewed other realtors. The next day, I get a call from a second realtor whose name I didn't recognize from the matches and thought he was from the same brokerage as match #1 because the names sounded very similar. I let him know I was already in touch with his teammate and he wished me luck, without informing me match #1 was not in fact his teammate.

While this was going on, I received at least 5 emails from HomeLight, including 2 from two different HomeLight consultants following up about matches. I also received listing alerts for an area I'm not interested in purchasing a home in, which was annoying but not a deal-breaker. HomeLight sent out two links, one for homescout and one for the dashboard. It was not clear who my matches were or the actual people who would be reaching out. The Dashboard also identified me as real estate agent, which I thought was odd.

I declined match #1's service as I found another candidate I was considering. Since I thought match #2 & #3 were still MIA, I decided to call HomeLight support to clarify the email blasts, the multiple HomeLight consultants assigned to me, and determine if match #2 & #3 were going to reach out so I could make my final informed decision on a realtor.

The HomeLight support agent was not helpful and spoke to me in a condescending tone. He stated that I had already declined all my matches and there were no further matches HomeLight could recommend. We went back and forth a bit until he finally clarified that the second realtor I spoke to was actually supposed to be match #2. His brokerage and match #1's brokerage were different by 1 letter!

After all this confusion and the support rep's attitude, I decided HomeLight is not for me. I was getting spammed with emails that were not relevant, the dashboard was telling me I was a realtor, and the support agent made me feel like the call was an inconvenience. Welp, deuces! I'll take my chances with a realtor I...

I worked with Matt Cannon on my move to the Sarasota area. I used Homelight to start my search for a realtor and it matched me with Matt. He was the first to call me and have a chat about the specifics of my move and what I was looking for etc. I was relocating to the Sarasota area for a new job opportunity. I had a very critical timeline as I had to sell my property in Massachusetts and then would have to search for something in Florida while possibly remote. Luckily, I had a great realtor in Massachusetts (also recommended via Homelight) and I got an offer that I accepted within a week of meeting and listing my place. So, during a visit to Florida to start my new job, I was able to seriously look and place an offer on a property. Since properties were not listed very long, I was worried about waiting until the weekend to look. Matt was very flexible and said he would set up showings whenever I have available time. I went through the listings he filtered down based on my input of what I was looking for. I listed out ones I wanted to see right away, others that I would like to see but not a huge rush (could wait until the weekends). The first night we looked, I found a property I really liked. He called up the realtor to see what was going on and found out 2 other offers already but the realtor would wait for our offer if done quickly. We quickly got our offer together and submitted. I assumed I would not get with the competition so we looked at some other properties the next night and I found a good back up. Matt was very reassuring through the process that we would find something that I liked and in my budget. We ended up winning the first offer. I had to return to Massachusetts to pack up that house and close on that sale and make the move to Florida. Matt assisted with any issues including setting up utilities in Florida since I was remote. Any time I needed a recommendation on someone to help redo the closet or someone to assist with a task, Matt had a name and recommendation to send me. I worked with his recommended mortgage broker and title company and everything went very smoothly. I would highly recommend Matt...