Taylor Stitch — Local services in San Francisco

I've been waiting for 3 weeks for an in-stock item to ship from the website. I placed my order 7/2/17. I emailed "Hayley Chill" in customer service on 7/5, 7/13 and 7/18 regarding the lack of shipping notifications. It was not until 7/18 that a label was generated but as of today, 7/19, the item still hasn't been recorded as picked up. I've never had service issues like this in the past. Its apparent my order was lost/not processed correctly and Taylor Stitch staff doesn't even have the decency to respond to my email asking what happened. I also needed some replacement buttons because their "Japanese Urea" ones broke on my chambray shirt and you can't find replacement in a sewing store. While they didn't manage to send my order, they did send me the wrong size buttons. Wrote them an email about that too.

UPDATE: Jeans have been received and they took 20% off due to the delay in shipping. Still waiting on the...

Super friendly staff and goods are all really high quality. There is a location over in Valencia as well in case this location doesn’t work best for you. Also lots of other shops near this and their other location so both great for some walking and shopping. If you have kids, there is an awesome playground very close to...

This place boasts a very knowledge staff and I love the several shirts I've had custom made here. They have a large selection of materials as well. The location is very convenient and they don't close too soon in the afternoon. Swing by and check it...