Smoke City — Local services in Savannah

So utterly disappointed in the complete lack of customer care.

I had been coming to this shop for about 4-5 months purchasing items that you couldn't really get anywhere else, like Juul pods, spending roughly $65 per week. I was never told they had a "punch card" that can offer a 20% discount when filled. Finally after they offered one to a customer in front of me did I ask about it, and then was begrudgingly given one. That may not seem like a big deal, but 20% off of a $100 purchase is a decent amount of money.

I wanted to get a mod and stop using a closed system so I thought the best place to go would be here. Nope. I went in to ask some pretty basic questions; "which vape mod is best for mouth to lung?" The employee didn't even know what that meant. I returned later anyways to give it one more shot and another employee helped me choose a Mag Baby Kit. They sold it to me for 89.00. (you can get the kit online for less than 50) First day of use the tank leaked, like ALL of the juice, not just a tiny drop. It kept leaking so I went back to ask for help, they made it seem as though it was my fault and re-installed my coil and told me that would fix it. It didn't. So, I went back again and said it's unacceptable that a few days after purchasing an item it's leaking to the point that I'm ending up with juice all over. The employee told me there is "nothing they can do and contact the manufacturer or buy another tank" Now, I completely understand the whole "no returns" policy, HOWEVER if I spend $100 on something and 2 days later it doesn't work, I expect some level of customer service. I expect them to make it right in whatever way they can, not just pass the buck to someone else, or tell me to spend more money to fix the problem. Also, every single item in there is extremely over priced. They sell Naked 100 juices for 29.99, and just a minute down the road at tobacco palace they are 19.99. I know they need to mark things up to stay open, but why SO much higher than the other similar vape shops? Bottom line: go somewhere else. Black Beards Vapor in Pooler is great, reasonable prices and a very inclusive environment. (At one point my boyfriend went in to Smoke City, waited for 10 minutes for someone to acknowledge him and left because no one even said hello to him) Tobacco Palace right down the road is great as well. I bought some batteries that didn't work and guess what? They exchanged them! Who would...

Sales was helpful, but I feel ripped off. I bought some parts for a 'build it yourself' vaporizer which held only a small charge and were broken when I inspected them

I should have tested everything before taking it out of the store. I should have stuck with name-brand & sealed stuff.

Everything I bought was potentially used and came from unsealed boxes. I get now, why there were holographic 'tamper evident' seals on the kit. It should have been a red-flag that they were open.

I bought loose parts and it wasn't until I got home, charged and put it all together that I found problems. In a kit of heating elements, only 1/2 of them worked. The battery stick thing I bought holds a minuscule charge, even though it was the largest of their loose batteries - especially when compared to the ones my friends have. I'm talking 4 or 5 drags and it's toast - needing another hour or so to charge. I have a mind to open the battery pack before I chuck it and test the batteries with a multi-meter to see what their problem is.

They had some good combo deals, but I'm replacing $85 of equipment which barely worked from the get-go, a week after I bought it.

It may have been the manufacturer of the parts, which is why I think I should have gone with something which had name-branding. It's not reasonable to expect people to test a battery before leaving - because they have to charge - but I could have tested the heating elements.

They have lots of other things besides vaporizer parts - just be aware if that's what...

I visit this place a lot an have alway been respected by the older workers.but on this day I was appalled at the treatment I received from a young Alex an D.j ..Alex didn't talk to me with respect in my opinion with her yelling at me..an Dj became annoyed with me when I asked him to review my tax info on my receipt..I as a Shadow Healer 3rd generation in my Haitian family i as a Mambo attempt to spread light but darkness lurks in people's souls. Dj was dealing with a suicide of a family member so I overstand it may have been his grief that threaten me.but I hope the next family funeral he is allowed to attend because everyone must be able to grieve, Thier lost! if not they go to work an disrespect the wrong customer I'm sorry for his lose but I didn't deserve that..I won't be visiting this smoke city again 👎🏽very disappointed with both young workers do better...