ALO — Local services in Scottsdale

I’m not one to pull the race card, however- after reviewing multiple reviews regarding the discrepancy in treatment among “certain” customers, I feel compelled to leave my review.

I have given this particular location the benefit of the doubt. Every single time I’ve gone in, I’m not greeted nor asked if I need help. Upon checking out my items, I noticed two Hispanic women be given plain, white paper bags after completing their purchase. What I found odd from all this was the following; a white male customer who checked out right after them, was instead, given the standard gray paper Alo labeled bag. I will preface this by saying that every customer mentioned probably had one or two items. Therefore, it had nothing to do with the “number” of items being purchased.

Alo, do your employees get to select what “type” of customer gets to be seen with an Alo store bag after completing their purchase? Does it lessen your value if customers not within your “standard” are seen with your branding? I too- was given a cheap plain white paper bag. And trust me, I will not be coming back.

I will continue supporting Lululemon instead of this obnoxious- evidently racist company.

Alo, do better. It’s 2025- start getting up to speed and stop acting as if you don’t have competitors in the same market you’re in.

Save your money and...

I called the store to speak with a representative because I ordered something online that turned out to be too big. I live right across from the new Alo store that’s about to open, but I don’t know the exact opening date. I wanted to find out when it will open so I wouldn’t have to drive far to another location just to make an exchange.

However, the person I spoke with had absolutely no idea about the Alo store opening at Biltmore location. When I asked if he was working from home or inside an Alo store, he said he works from home. I told him this was very misleading — it made me believe I was speaking directly with someone inside the Scottsdale Fashion Square store, not with someone working remotely, possibly even from another state or country.

To make matters worse, he sounded half asleep, and I had to repeat myself several times because he couldn’t understand what I was saying. After explaining my question twice, he still asked me to “explain it briefly.” I honestly couldn’t believe I was speaking with an adult...

My daughter and I went for a return My daughter had bought a skirt it was 4 days past the 30 day return The store manager (blond) told us no it’s Past the 30 days I asked if we called corporate can they do something Again she told us no She was very unprofessional Left the store Called corporate No problem at all they are e mailing her a return label All we have to do is drop off box at ups And she will get a store credit We told them about our experience at the store She said it’s kind of up to the person working there and really should not have been a problem So in all this store manager was just lazy and couldn’t be bothered We will never shop there again I have shopped there in the past and it really is hard to get help in that store I will stick with Lululemon now on Never had any problems...