Truly, one of the worst dining experiences I have ever had. Only twice in my life have I ever left before my entree came, and this was one of them.
Started by waiting about 20 minutes for our table after arriving 10 minutes prior to our reservation- Fine, no big deal It's a Friday night at 7ish, almost to be expected. Told we can wait at the bar which was tough as party of 7 with a full bar.
After we were finally seated we waited a while for our server to show up. He went over the menu and went to get us water.
When he returned with water, we ordered, drinks, apps, and our entrees. We discussed food allergies and after checking with the kitchen something that he assured us was safe was not. He then returned to let us know that something was sold out.
Approximately a half hour later our drinks came and were brought to us but someone other than our server. One was missing and one was wrong (which we were wrongly charged for). I immediately told the runner/bar back/whomever that the beer was wrong. Our server came by about 10 minutes later and said he's working on the beer and he was going to get the missing drink. He also volunteered that he was going to send the manager by. After he brought the rest of the drinks he then informed us a 2nd item was out and we had to re-order. The manager came by and asked if I had got the beer, I said "eventually" and that was the end of the conversation.
Apps eventually came about an hour into our time there. They came sporadically. The pork belly nachos were 100% just made with pulled pork and it was the worst thing on the plate. Everything else was fine. At this point I ordered a second beer which took about 20 minutes.
After we all sat waiting, with empty drinks, and about 1:45 since we sat down, we decided we had enough. We flagged down the server (he was not checking on us) and told him we would like the check without our entrees. He said absolutely and he was going to send the manager over (again, we did not ask). A few minutes later she brought the check over and DID NOT SAY A SINGLE WORD. No "I'm sorry, what's going on?" or "We had 5 people not show up tonight we're slammed" or even "One of our chefs walked out and we have a server doing prep". Not a single word.
After reviewing the check the beer I was brought incorrectly was also added to the check. The server cleared that up and we paid with a 20+% tip.
Again, awful experience. It seemed like a cool place and had good live music. Stuff happens, mistakes are made, and its fine as long as you make it right or even make an effort to do so. Worst of all, the people who work there didn't seem to give a single...
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