Hand Cut Chophouse — Restaurant in Scottsdale

UPDATE at bottom

This place is suppose to have really good burgers...well mine was just a little dry and not tasty enough. Simply overcooked when I asked for a medium. All the burgers on the menu sound really good and interesting but it just wasn't cooked correctly. The burgers are the price of most other places except this place doesn't give you a side i.e. fries. Maybe I just need to give this place a second chance but I don't know if I will since my burger didn't even come with a side..

UPDATE:

I went in for a second time just recently. I originally rated this place 3 stars simply because I thought it was over priced for a over cooked burger. Well I went in for a second time and I made sure to order quite a lot of different drinks and food items. I had a amazing experience that I had to update my review.

First of all, I ordered smoked salmon off of their appetizers and just because of them I will absolutely be a repeat customer from now on. It was so fresh and good and a really big portion. Salt and vinegar fries are a simple appetizer order but really good and sharing portion. I got wings off of the appetizer menu as well and that also was generous in portion and it was a light rub and it was really good but I do personally like my wings smothered in sauce. Still good and will order them again.

That was all the food we could handle because we happen to be there during happy hour so we ended up ordering lots of drinks one after another because we were so curious to try them. They all sounded really good and we got to try around 6+ different drinks and they were all interesting and good in their own way. My very first drink however (The Gardener) was a little watery and I didn't like it so much but our server offered to switch it out which was awesome of her. I do want to go back and try more food items and drinks. Until then, I will post some pictures of our most...

I have to say for a great, grass fed, Arizona local real Beef burger dont even think about going anywhere else, Hand Cut is my go to burger joint. When you first arrive the whole restaruant just feels alive, it's open yet still cozy, the kitchen and prep areas are also very visible from the seating area. This is particularly nice so you can really get a vibe for the employees, the care and character of the food and the presentation.

We had great suggestions from our waitress on what to get, starter was Tempura Zucchini Fries (excellent not over fried), Western Burger (medium) , onion rings (perfect crunch with a soft and meaty inside) , my buddy had the Lobster Roll Burger, which she will post a separate review (super yummy).

As we were waiting for our food to arrive Justin one of the owners, came to our table and told us he just passed by the window of the kitchen and saw our food and it was looking amazing, he then went back and brought us our dinners.

Wow is the only way I can explain the table presentation and the first bite, local organic, grass fed, sustainable Arizona beef is nothing short of amazing. The flavor was out of this world and unlike any burger I have had anywhere in the valley, the BBQ sauce was unique and homemade and the roll was dynamite. All in all it was perfection to the last bite.

The must try dessert is the Butter Cake, it is way better than the version at City Hall, perfectly moist, and sweet with a scoop of premium ice cream on top.

I'd like to also add the rest of the staff at Hand Cut Burgers were, attentive, considerate, and caring, keeping up with my iced tea drinking problem very nicely.

Hand Cut Burgers, has now become my Favorite Arizona burger destination. Please guys don't...

Save your time, happiness, and sanity, and AVOID this horrible establishment! My kids call it the restaurant that takes 2 hours to get your food. The wait to get service once you get here is terrible. We were sat, for our 6pm reservation. After about 15 mins Alex came over to our table and finally dropped off water. And said Sal our server would be right over. After about another 15 passed we still hadn’t seen our server, who was only tending to the table right next to us. Going back and forth to the same table and computer with a drink or 2 in his hand to this table while they tried each other drinks and seemed to be ordering each individually and trying drinks to see what they wanted. It’s was 6:32 and we still hadn’t seen our server. So I said Sal we need you.

Some big fat dark hair women came running over to our table yelling at me. Accusing me of being rude & screaming in “Her restaurant”. I explained our server hadn’t been over to our table. And we had been waiting over 30 mins. She said I was yelling at her. And I didn’t yell. I even further explained, I was losing my voice and could hardly speak. She was the one yelling at me. I asked her to check the reservation. She just continued to yell at me, saying she would make me leave. She was extremely rude and highly disrespectful. She threatened to kick me out. For no reason at all. I said again that I didn’t do anything wrong. And I would just leave the establishment anyways. Cause I didn’t need to be yelled at by some rude, unprofessional woman on a power trip because she is unhappy in life, and thinks it’s acceptable to take her out on other people. That’s not how you treat a customer.

I will NEVER return to this...