HORRIBLE SERVICE! I lost my keys the night before so I called this company for a locksmith. I told the lady on the phone that we were an hour away and that I would need a new key made. In 30 minutes a technician named Alex called me to service my vehicle. I told him I wouldn’t be there for another 30-45 minutes. He calls back right as we’re pulling into the driveway where the car was located. Alex starts the phone call with “IM WAITING FOR YOU.” I told him we just arrived and he asked if I needed a new key, which I replied yes. Alex barks back at me that “you didn’t tell me that.” He says he can’t do the job and hangs up. I would assume the dispatcher in the office would be responsible for telling him that information. The next technician arrived an hour later. He got right to work and said it would take 40 minutes. 40 minutes later he calls me and we go out there. He says he needs help so my friend held a flash light for him. He was struggling with the lock in my passenger side door. We stood out there with him for over an hour in the rain while he struggled to put my car back together. I now have two crooked door handles with a gap. It also took him around 25 minutes just to reattach the inside of my door. I thought these people were “google approved professionals?” Worst customer service experience I...
Read moreI called this morning because my wife locked her keys in the car. A guy quoted me $29.99 service fee to show up plus $50-$60 to unlock the car. I agreed to have them come out. He told me a “technician” will call me. I spoke to said technician and gave him the correct address because they text they sent me showed a wrong address. A technician showed up, unlocked the car and told my wife he wanted $189 or he’s going to put the key back in the car and lock it.
I spoke to this technician, Anthony or Antonio, and he said who did I speak to for that price. I said your office guy from listing on Google ads. He said I should have talked to him about prices instead. He said if it’s $90 total, he would not leave his house.
Beware of this scamming company. Apparently, they contracted out to some other guys and that technician guy is holding a gun to your head over shady business practices.
My wife ended up paying $120 (special price) for a job that was quoted $80-$90.
I want people to stop falling prey to these...
Read moreOnly reason why I gave a 1 star is bc it wouldn’t let me put no stars. Our key broke and we just needed them to extract the piece that was stuck in the lock. The tech Luke was rude on the phone and had a stink attitude when I would ask him questions. He was here less than 3minutes and within that short amount of time he first said to extract it starts at $99 but it’s not guaranteed he can get it out, and to replace it starts at $199. But when I said I don’t want to move forward with his service, he asked why and then said “he’s pretty sure he could get it out.” I ended up paying the service fee of $32.99 just for him coming out to my house and trying to rip me off. I honestly wouldn’t have had a problem paying if he wasn’t so rude, but I would rather put my money towards a business that is honest. Worst customer service I’ve ever...
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