Louis Vuitton Seattle Nordstrom — Local services in Seattle

I’m not sure if I should even be surprised that such a “high end” brand would be anything but rude, and unhelpful. My sister and I stopped by here to buy a new lock for our mothers handbag, she lost the lock. We walked in, no one greeted us at all, there were 3 employees walking around, and finally my sister went up to ask about it. We were directed to a shorter older man who I assume was a manager. Asked about the lock and basically got told he could not help us unless he knew exactly what purse she had... sir, it’s a LOCK... it has quite a large loop, most locks will fit all handbags?! So as my sister walks away to call our mother, I walk up and ask if he could just show us what locks he has on hand and we can decide which ones would work for her. He continued to be dismissive about it, saying he couldn’t not knowing what bag it was. Mind you, I am dressed in jeans, hoodies black beanie, and converse sneaks.. I felt incredibly judged and yes I got a little pissed because there’s no reason for this. I don’t let people walk all over my family. He finally agrees to “check” to see if he has a lock, and what do you know? It’s perfect for us , obviously. GET THIS, he could have done his due diligence to ask if we purchased online so he could just look us up in the god damn system to find THE EXACT HANDBAG WE PURCHASED. I’m the one who said “didn’t you buy it online...” in front of him. And that’s when he said he could look her up. I let my sister handle the rest while I spoke very loudly at the front of the store saying I don’t belong in there as Louie Vuitton has made it clear that if you look differently and don’t wear high end products, you will be treated like you’re beneath them. You may have an expensive product, that will exist for days to come, but your customer service is horrendous. Thank you for making it clear, what kind of a-hole I never want to be. I will never in my life recommend Louis Vuitton or this store. I’ll never step foot in there again... or will I, just to piss off the employees some more. Good job...

If you need to buy something from Louis Vuitton don’t come to this store. Very rude and condescending employees. They will over talk you and not listen to what you are asking for. Been here twice already, and same service both times. Today, came here looking for a specific item that they don’t have but continuously was given the run around as to if they have it in stock or not. Giving me the answer that there’s only 11 in stock online doesn’t tell me if they have it in store or not. Also don’t give me an attitude if I don’t want to look at another style. I know what I’m looking for, if I wanted the other product I would have asked for it. Ended up at the Bellevue store- even though they didn’t have the item I wanted, I received 100% professional service and they got my business again!

Been to many LV stores worldwide and this is the worse one hands down! Employees need to be re-trained...

Avoid this store. WORST EXPERIENCE WITH LOUIS!! Visited with a bunch of friends of mine. We were served by a young lady in her 20s. She was quite talkative at the beginning. Not anymore after I and my friends discussed the item we like in Cantonese. Although I asked her questions in English (of course!) after that, she just kept nodding or shaking her head as if we don’t understand English because we aren’t “American” in her eye. One of my friends got a $500 bracelet in the end, but the original saleswoman just disappeared after we made our decision and a Japanese salesperson served us at the cashier instead. In the end, we opened the exit door ourselves without getting a word from the concierge guy who was supposed to open doors for customers. Instead, he looked on us from top to bottom and did nothing. Without pulling the race card, this is not an impressive shopping...