Nordstrom — Local services in Seattle

Found what i needed here but as a first time shopper at an actual Nordstrom I was very disheartened by their sales ppl attitudes. You already go in feeling as if they are judging you because you clearly don't have as high quality clothes on. But I had the money to spend and I did just that. However, they act as if they barely want to help you or answer any questions. They act as if you asking questions especially as a new customer is an entire inconvenience to their day. Their answers were so short and monotone. I know Seattle in general is a frigid place with not the nicest friendliest culture but geez. I even over heard a stylist in a room with an elder lady who was looking for the right bra fit and it was just so sad how this stylist was talking to this older lady who sounded about as new to this experience as me. The stylist was so short with her and impatient. The lady kept apologizing and thanking her as she could clearly tell the stylist appeared annoyed and not excited to be there helping. Listen people are spending tons of money here. I only wanted to finally shop here to hopefully get better quality clothes that will last as opposed to fast fashion. And I knew the price tag would be big. They could at the very least pretend to care to help people. Seriously unhappy and wouldn't want to spend another minute helping anyone in here make a sale. I'll try another place next time.

Also it's the next day and obviously it's still affecting me their terrible customer service and treatment the employees give. I just wanted to add all the details I can remember. Margrette was my helper in the fitting room. Opened door for me and never came back to check on me not even once. I even got locked out as I'm new here and didn't realize the dressing room doors would do that. And I had to flag down someone to kindly please help me get back in. They definitely didn't all jump at once. And the girl who checked me out was not Margaret but a young Asian girl who was very short with me and clearly didn't want to answer any questions as I was interested in what tailoring services and styling services were offered. So she directs me to second floor. I go there and a brunette girl who said she used to be in some administrative position over the styling department said she would help since no one was available at that moment. And then when I went into asking just general questions as I have never worked had any of these services before she literally couldn't have been any more annoyed answering my questions. Every answer was so short and she was dead on looking somewhere else entirely instead of at me entirely uninterested in the her job of helping me. I just left right in the middle of her answering my last question because she wasn't even looking at me anyway she wouldn't even have noticed. She was simply standing there when I approached her and I didn't think I was inconveniencing her so much just by asking questions as a new customer. What a rude staff you all have. I'm sure not all of them but 3 of them I encountered need to find a new job because customer service is NOT it. And that stylist who was so incredibly rude to that older lady shame on her. Like I said. Seattle is not the friendliest place. But it seems as if they found all the rude and frigid people and hired them at this one store. How sad. Wish I wouldn't even have spent...

Disappointing Experience with Nordstrom’s Return Policy

I came to Nordstrom today to return an Armani sports jacket ($795) that I bought in 2015 but never wore. It still has the original tag, including the barcode sticker added at the time of purchase. The jacket has been sitting in my closet on a Nordstrom hanger inside a Nordstrom garment bag — it's in perfect, brand-new condition.

My ex-wife recently returned some items to me, and this jacket was one of them.

At the store, a salesperson in the suit department asked me to wait. After about five minutes, he scanned the barcode but didn’t say anything. A manager then took over and asked for a receipt. I explained that I no longer have it after almost 10 years, but the original tag and barcode are intact.

She then asked when I bought it. I said it was a few years ago, and she informed me that their system only tracks purchases for three years. When she scanned the barcode, nothing came up. She said since it’s been so long and there’s no record, they can’t process the return. Instead of offering store credit or a gift card, she suggested I sell it on eBay or take it to a consignment shop because "it's a nice jacket."

I reminded her that I’ve been a long-time customer — I attended a private Louboutin event in 2015 and bought multiple pairs of shoes and suits that year. I know my purchase history is in their system, but she claimed the records don’t go back that far.

What happened to Nordstrom’s legendary return policy? The jacket is clearly from their store, with the tag, hanger, and garment bag to prove it. Yet I was treated like I was asking for a handout. After spending tens of thousands at Nordstrom over the years, this was incredibly disappointing.

Nordstrom used to stand by their customers. If someone at Nordstrom cares about customer loyalty, I’d appreciate being contacted to resolve this. Until then, I can’t recommend Nordstrom — the customer service is not what it used to be. Telling a loyal customer to "sell it on eBay" instead of honoring a return is unacceptable. You mentioned that you were sorry for missing the mark with my return—understandable, as mistakes happen. However, what truly matters is how you choose to handle the situation now.

I believe this is an opportunity for Nordstrom to demonstrate its commitment to customer service. I’ve attached a couple of pictures of the tag for your reference. This is your chance to not only make things right for me but also to show others reading this review how Nordstrom values its customers and resolves issues when things don’t go...

Stay away from alterations. I’ve trusted Nordstrom with high-end garments for years, but after this, I’ll never return. I brought in a $5,000 Zegna Oasi Cashmere blazer for a simple sleeve shortening. When I picked it up, the sleeves were uneven, one cuff edge was wavy, and the buttons were crooked.

The first tailor denied any problem before even checking, until realizing a colleague had done the work—only then admitting it wasn’t straight. I requested a manager and the service desk called for someone named Mohammad, shortly after a gentleman came up who started professionally, told me to put it on and began to take measurements as additional alterations were evidently required.

I just requested a refund, I was tired of the circus. He pushed back, but accepted and told me to return to the desk to receive my refund. I approach the desk and they are confused and tell me that the guy who came up has to authorize it and tell them. The guy literally begins running out of the store and I have to chase him down. He reluctantly tells the front desk we can do a refund, but then decides to say he needs another manager authorization and denies being a manager.

While waiting for the “real” manager, he becomes hostile and begins denying everything. He denies being a managers, denies the first tailor said the garment was fine as-is, and denies he told me I could get a refund. He claims he just told me to go talk to the service desk about it as he’s a nobody and can’t do anything, yet he’s the one they call for authorization, and he conveniently tried to literally run away out of the store after sending me there. Complete disrespect for the customer.

Mistakes happen, but the lack of professionalism, accountability, and basic customer service here was unacceptable. Finally another manager came up and was empathetic but denied knowing any Mohammed worked there (cover up?), and couldn’t do a refund. She offered a revision, but no way was I going to leave my jacket with them, if Mohammad or whatever his name is ruins it, his attitude shows he would lie and say the damage was already there...