Men's Wearhouse — Local services in Seattle

Selection: decent (as expected)

Service: terrible

Worst experience I've ever had shopping for clothes of any kind. Been to the Seattle location 4 times in the past year to buy suits for a wedding. The first visit was to pick out the suits. Bill was the one "helping" me, although he was at the same time helping another customer. This lead to him mixing up our suits (the other customer was about 5-6 inches shorter than I am, which meant that he kept giving me jackets that were no where near the right size for me). He then proceeded to do an impromptu group presentation to both of us to sell us on some Men's Warehouse credit card or something like that which was very off putting and unprofessional.

I purchased 5 suits. 2 of the suits were for me and the other three were intended to be sent to my groomsmen. Bill assured me that all they needed to do was go to their local store and pick them up. About 4 weeks later I received all the suits in the mail, which was annoying since it meant I had to walk all the way back down to Men's warehouse to drop of the suits that were supposed to have been sent across the country.

From there the suits were then apparently lost for about a month or two, at least the store didn't know where they were every time I called. Finally they arrived in the other stores, although of course they were at the wrong stores. So that added another 3 weeks while I had to call various MW stores to try and get them sent to the right location.

Finally I went in to get my suits altered. When I then went to pick them up, there were probably about 5-6 people working in the MW and maybe 2 other customers. Despite this, when I was trying on my suits, no one was there to answer my questions regarding the fit. Apparently the football game on the tv was more important than their customers.

Will never go to Men's Warehouse again.

If you're planning a wedding, I strongly recommend going elsewhere...

Don't rent your tux here.I don't post reviews, I think mostly they are a sham. Please, there are enough small things to worry about on your wedding day and renting a crappy, expensive tux should not be one of them.

Again, don't do it. Think you should? Don't. There are plenty of other places that offer the same service. It's worth going to "Not Men's Wearhouse" whatever company, town, or independent shop that may be.

They screwed up where my order was delivered. They completely screwed up the measurements on all of my items (we're talking not even close). They screwed up on 3 of the 4 groomsman's measurements. They said to come in the day of the wedding at 9am and "they'll be ready!". They came in at 1145am and I waited for 2hrs and 45min at their store.

Here's the kicker, though. After all that, my brother's tux had a hole in the elbow. They don't check the rentals before, during, or after they come in and out of the store.

I spent 8hrs and 45 minutes of my time sitting and waiting in 2 Men's Wearhouse stores getting this order ready.

I asked for a refund of 2 of the tuxedo rentals. "Of course, sir. We're sorry." was the answer. So I thought no problem, right? Well, 6 weeks later and no refund. I call to see what's going on and guess what? They typed in my phone number wrong into their system so they can't find the order.

Off to spend another 1hr at Men's Wearhouse this evening...

Don't do it. I'm not kidding. I'm not being over-dramatic. I know Google Reviews are dumb, but please, don't do it.

Think you should? No! Go somewhere else. I can't stress that enough.

And if you do, they'll pass around the blame to make sure nobody can take ownership of the problem.

DO. NOT. RENT. FROM. MEN'S. WEARHOUSE.

I gave 2 stars because I did physically get some...

I would highly, very highly, not recommend giving this particular location your business. Every other Men's Warehouse that I have been to has been adequate.

I have a wedding in which I was a groomsman. Needed a certain suit, and there happened to be one jacket in my size available at another location. Which is not a big deal because if he could not find it, they could just have it custom made. The salesman who was helping me, bald gentlemen, sized me and fitted me for the suit. I paid for everything, and he told me he would find the jacket for me and call me about. I received no phone calls. Fast forward two months later and I came to pick everything up. He told me that he could not find the jacket which is completely understandable. So I asked about having the jacket custom made and he stated that they were out of the fabric. Offered no help or advice after and basically just told that I was out of luck.

The next day I went to the Men's Wearhouse in Redmond, WA. They told me that is extremely odd that he would say that and they were able to custom make the jacket.

Jacket comes in and I try everything on at the Redmond location. Turns out that the gentlemen at the Seattle store sized me for slim fit vest and loose fit pants. This looked awful. The pants were also size 34" which I've never worn before. So I had the Redmond re-tailor the pants to slim fit and my size.

If I had not researched different locations, I would have been completely out of luck for my wedding. Extremely unprofessional. I will never give this location my business again and recommend that nobody else...