Primark — Local services in Severn

Since September 2023, the Dublin, Ireland-based fast-fashion retailer has opened for business here in Arundel Mills Mall. In Maryland, Primark is still a new player; it has no e-commerce business and relies on large retail stores like this mall, where shoppers can find basics, leisurewear, and licensed merchandise that do not go out of style for women, men, and children at low prices. Kevin Tulip, President of Primark U.S., once said, "The United States is the number one consumer market. So, to be here and get it right means a lot. But you really need to get it right." The bottom line: If shoppers see inexpensive pairs of shoes here, they may not go to either department stores or leading...

While I appreciate this store overall, I have concerns about the customer service at this particular location. I encountered difficulties when attempting to return an item I had purchased the previous day. The manager, Justin, declined my return request, citing his belief that the item had been worn. Despite my explanation that I had only recently bought the item and wished to exchange it for a more suitable size, he refused without providing further clarification. This experience has left me questioning the management practices at this location. For those who enjoy shopping at Primark, I would recommend visiting the Tysons location instead, where I've had more positive...

Love the store and great prices but the security staff (female was working on Saturday) that manages the front door is horrible. It was 9:59am (the store opened at 10:00am) and I had both my kids with me in the double stroller. She watched me struggle to open the door and fit the stroller through and when I finally made it through the door she literally made me go back out the door for 5 SECONDS until the clock hit 10:00am. I’m sure the camera footage will show this. Horrible to treat someone like that. I would have gladly stood by the entrance and waited until 10am but to make me physically go back out the door after watching me struggle to get...