The Inspiration Co. at Arundel Mills — Local services in Severn

In January, I purchased 4 bracelets with a 1 year warranty. One of them broke, I took it back to the kiosk in Arundel Mills where I purchased it and was met by a very unprofessional employee who claimed to be an assistant manager. I could not locate the receipt but did show her the payment from my bank account that had the date on it. She stated that my email was in the system but it showed no purchases. Why would you have my email with no purchases. After escalating the situation, she told me to move from the kiosk, I moved from directly near her and waiting for my son to return with the $10 in cash she said it would cost to repair it. She did not provide him with a receipt but called security. There was a ignorant security guard who walked directly up to my face, at this point I am at the door of the mall, but had sent my son back to get a refund based on the store policy - a 6 month warranty on broken items..on top of the 1 year warranty I purchased. The guard threatened me, called me names and taunted me, so that “it” could get a response. I spoke with an employee at the Columbia store, who was able to help me find the original receipt with the warranty. The kiosk employee was unprofessional and unknowledgable about the policies of the company. This was an embarrassing, unnecessary incident and the employee stole my money, she never entered the transaction in the...

First time here today and I loved the idea behind the bracelets. So many beautiful options. After browsing the store a bit a young girl came to assist me. She was helpful but did seem a bit nervous. She helped size me and find the right bracelet. At checkout she informed me that their chip reader didn’t work so I’d have to manually input my credit card information. That was a mild inconvenience. Overall it was an ok experience and I left w a beautiful bracelet w a...

OMG! The store manager Dayonna was so helpful I needed a repair for my bracelet she ensure it was to my liking and fit perfectly! We even share a brief conversation afterwards she informed me of new inventory in stock and what her favorite pieces were! Awesome Staff at this location period!!! Continue...