Lil' Tulips — Local services in Stillwater

My wife has supported the company for years through their digital storefront. We travel a lot and were excited to be near a physical shop and made a trip out of our way to stop by.

The result left much to be desired.

Staff were young and didn't seem to want to be there, not checking in on anyone. We were there for about 2 hours and helped more people find things that we had seen while browsing than the staff did.

One item we wanted was listed as being on sale online. The staff did help me find it and showed me it was even cheaper in store. Nice, right? Nope, because at ring up it rung up higher than was listed and they insisted they had no allowance to make changes.

False advertisement defined.

I waited until Tuesday to reach out because that's when I was told the manager would be able to help.

A call resulted in a young girl, maybe the one from Saturday, telling me to email because no manager was ever in store and that was my only option.

I found another number listed online and was hopeful that'd be the solution.

Nope, because it was another line for the store and I was told again to just email.

Other items we purchased rung up incorrectly, too.

A great selection, for sure. The issue is the staff is very unhelpful, at times rude, and no one in charge is even available for easy contact.

If you're going to leave kids in charge that don't want to be there, at least ensure everything is priced correctly or that they know they can make changes. Bare minimum stuff.

Customers, if you want something, check to make sure they charge you correctly.

Update: An email sent, which was the option I was left with to reach someone to assist me, resulted in a quick response and a solution to some of the problems...

My fiancé didn’t want me to make a big deal out of it, but honestly, I’m really disappointed. For my birthday, he bought me several Jellycats—without realizing I already had most of them in my collection. Since they were duplicates and still within the return window, we decided to return them.

When we went to do the return, the woman helping us seemed skeptical from the start. We were able to return all of them except for one—the unicorn. She claimed it looked “used” because the neck was tilted back, supposedly due to the stuffing. I found that a little offensive. I had only taken it out of the bag once to look at it before placing it right back in, untouched until today.

I live 40 minutes away, and none of the Jellycats were used. They all had their tags and were in the exact same condition they were when purchased. According to the store’s own return policy, items can’t be returned if they’re used, have a smell, or aren’t in resellable condition. None of those applied here. A slightly tilted neck on a plush toy does not make it non-resellable—it’s a stuffed animal, and they’re all shaped a little differently.

What really upset me was how I was treated—like I had used these items and was trying to sneak them back. That wasn’t the case at all, and it left a bad taste...

If I could book a trip to go to this store I would. I shop exclusively online at the moment but as a first time expectant mom I've spent a lot of time looking through different stores for what I want and Lil' Tulips always carries the cutest stuff. They ship their packages in record time, and each one arrives with a little gifted chap stick that is my favorite formula ever. My husband and I have one in each of our office's and in the car now. When they conducted their Black Friday sale I was sent the wrong print for a cloth diaper and within a couple minutes on the phone the lovely assistant had completely remedied the situation and within a few days the correct product arrived. I cannot stress enough how amazing their customer service has proven to be time and time again. I cannot wait to place...