Best Buy — Local services in Tualatin

I have been a Best Buy company for decades! I have poured at least $100,000 into Best Buy over this time for TV’s, appliances, computers, umpteen computer cases, charging cords, watches, camera cases, tripods, cell phones, printers, Total Tech and other subscriptions and I usually have been very pleased! I also remember when they almost went out of business and I purposely tried to spend more there and encourage others to do so to help keep them in business! Well, my faith is broken with just awful service when I went to their store two weeks ago, and carefully purchased a new washer/dryer combo and made sure that nothing was missed because my time is valuable and I didn’t want any problems with the delivery and installation. The staff at the store assured me I had purchased everything needed for the installation of the washer and dryer combo to be placed in a stacked fashion. I had to drive in for the installation (100 miles from eastern Washington State) and made sure everything was in order at my end (special padding in the elevator, reservation with the building maintenance staff, etc.). The delivery man, Anthony, was very nice but informed me that there was no “stacking kit” included and they couldn’t complete the installation. They put me in touch with the Best Buy scheduling department and they affirmed that no “stacking kit” was included but they would send one and they gave me a new installation date. So, today, I called to make sure everything would be set for the rescheduled installation tomorrow and they said that the “stacking kit” would not make in time and I therefore needed to reschedule the installation yet another time. If I had not taken it upon myself and called today I would have driven in the 100 miles and I would have found out then that the needed part would not be available and the installation would again be aborted. I felt the person talking to me today at Best Buy was way too casual about it and I felt like I was really being treated poorly and quite honestly taken for granted and downright abused for all the hassle I was going through! So I asked to speak to her supervisor who basically said I would have to have the installation scheduled a third time and that was that! I explained to this supervisor that the original sales person had specifically discussed with me that the dryer was to be stacked on top of the washer and I was assured that everything would be in order. This supervisor then said something along the lines of “well, there is no way to verify my allegation that the sales person was aware that the units were to be stacked”, implying that I might be making it up (ie., lying!). I never heard any real sympathy with my situation and real disdain by implying that I might be lying! So, I just couldn’t take it any longer and I just cancelled the whole thing! I had spent hours and hours doing my part to make the purchase a success and I think the employees at Best Buy really couldn’t care less and it reflects an attitude I am very sad to see after supporting Best Buy all these years. I will not take my many purchases there any longer and will divest myself of any connections I currently have in the form of subscriptions, etc. These guys just care about the quarterly earnings and...

I've been to this best buy a dozen or more times in the last few years and it is always just an average experience with high potential for disaster. From memory here are my last 3 visits.

About a year ago I ordered a GoPro online for store pickup using my established Best Buy credit card. There were plenty available in store. I just didn't want to have to hassle with finding a sales person to get one out of the case. Several hours later, after pushing my lunch hour as late as I could, I ventured in to pick up my item. For whatever reason it was not ready and I was told they couldn't find them. I walked to the case where there were several available, had to find a sales associate to walk one to the counter with me, where they then informed me that there was fraudulent activity on my card so they were delaying the order. The woman helping figured out to just cancel the order and then re-sell the item to me on the spot with the same Best Buy credit card no issue. Way more hassle than it should have been.

A few months after that I wanted to use my physical gift card from the GoPro purchase to get an Xbox Gold card for my son. We walked in, waited in line, got rang up but the computers froze while I was trying to sign out. Once they got it all rebooted they had to start the transaction over. This time they were unable to get the system to read my physical gift card. After a couple different people tried to figure it out I was told that I couldn't use a gift card to purchase an Xbox live membership. I asked to see where that was written and was told it wasn't written, was just a rule. After way too long in that store we left empty handed and I purchased elsewhere.

Last week decided to finally use up the Best Buy gift cards I've accumulated. Purchase an Xbox online for store pickup. (If not for the gift cards I would have bought elsewhere but was a good opportunity to hopefully use them up without hassle.) The day after I got notice that the Xbox was ready for pickup I ventured in right after lunch. No crowd, no lines, this was my lucky day! I got into the line for pickup items, I was the only customer. Literally no other customer at customer service or checkout. I stood there looking around for someone to help. A couple people wandered by, looked at me, and continued on their way. Finally an associate walked over and asked if they could help me. I told them I had a web order that was ready for pickup but before I could finish my sentence their radio or phone or whatever buzzed them and they started a conversation with someone on the other end. They excused themselves and said they had to go help a customer. WTF???? Eventually someone came over and grabbed the item for me so I could go.

I'm a relatively patient person but when a store such as Best Buy can't help the only customer trying to checkout during a non busy time there is a problem. I will continue to only use Best Buy if the sale is so good I can't help it or I have gift...

I went here for a online pickup order for some items. The customer service was horrible from the associate Steven and the manager Corbin. I walked in and was not greeted yet everyone who walked in after me was. I then walk over the register and asked where to go for the online pick up orders. Steven then points over to the pick up area counter directly next to him. I wait for about a good four minutes and noticed that I’m the only customer there. Still waiting, I have yet to see Stephen call or page someone to come assist me in the area. Hes just standing there and scrolling on his phone. Then two other customers walk up to the register he is at. The first customer purchased something off the floor so they got rung up and left and then the second customer stated that they were there for an online pick up order as well. Steven then proceeded to go to the back and help this customer get their pick up items and checks them out. At this point I am in disbelief because I have been standing there for almost 10 minutes and I have not been helped. After the customer checks out and leaves. Steven is still standing there at the register on his phone and then he finally asked says that he can assist me. I then say how I had been standing there with no other customers in this area for a good solid four minutes yet I was not helped and if this is the way that they run business by blatantly ignoring customers. I then asked to speak to the manager, Steven then points at the manager and I walk up towards him. (Corbin). I explain how I had been waiting and wasnt assisted yet two other customers who came WELL after me were assisted, and one customer even being there for the same service I needed. The first thing Corbin does is deny my claim basically by saying “There were probably other customers ahead of you” I was SHOCKED. Because the first thing I said to him was that I was the only person in line for a good solid 4 minutes at least and there were two associates at the register. So to blatantly not listen to what I told him then not believe me was frustrating. I then say AGAIN how I was the first person there and he helped two other people before me and watched me wait. Corbin then says “So what do you want me to do?” Unbelievable! I then say I just want to get my pickup items. We walk back up the pickup counter and I show the email and my ID and Im asking is this how they run business because its quite unprofessional and Im thinking about returning these items now as im flustered. Corbin and Steven then sees that Im purchasing high value items and their entire demeanor changes. Now they finally see me as a customer. I tell Corbin that I will be contacting corporate to which he says “There’s no need to do that.” All while not being provided a way to contact corporate or to put in a complaint. I would not recommend shopping here as a POC or if youre not dressed in attire to their “ideal”...