Discount Direct Furniture | Mattresses — Local services in Tukwila

Let me start by saying I have spent thousands of dollars at their discount store when it was just below Valley Hospital, & now in Kent. One of the ladies knows me very. The ladies there are AMAZING! Return Customer. Then I discovered their furniture store in Tukwila. What was supposed to be a pleasant experience turned into my worst nightmare at the Tuwila Store. Went into purchase I had a newly hired Asian gentleman helping me in Nov 2018. He was new & slow that was understandable. He was taking a little long to finish up needed some help. So Richard the store manager stepped into help who was very condescending towards the new guy as helped him. Then he just finally took over & finished as I kindly waited on the couch. As time went on I was getting closer to being done paying my furniture of I asked the finance company what was my balance. It was almost 3 times my purchase amount. I said hold on I know I didn't sign anything of the sort agreeing to that please send me the contract showing where I signed. They sent it. To my surprise my signature had been forged by the seller who completed the paperwork. The penmanship matches perfectly. Told the finance company this. They told me to take it up with the store. That was end of March 2019. Called to speak to Richard at the Tukwila Store, a woman w/slight accent answered the phone. I explained my situation to her, my voice is loud, as I was talking to her she didn't even remove the phone from her mouth & said, " I wish this woman would stop yelling", I told her I'm not I have a loud voice. Just absolutely UNPROFESSIONAL! Left a message call never returned.Fast forward to April 2019. Head to the store speak w/Richard the very unprofessional Store Manager because all calls were never returned.Sat down & pulled out my ID, a few credit cards told him fraud was committed someone had signed my signature on the loan papers. Pulled up the paperwork for comparison to show him, & he wants to blame doc-u-sign on the signature. I said it DOES NOT CHANGE A SIGNATURE COMPLETELY TO MATCH A SALESPERSONS HAND WRITING. He was rude condescendingly trying to convince me of my own signature. I never DOC-U-SIGNED ANYTHING. I still have emails of them wanting me to that I didn't even SEE. Someone willing set up a Doc-u-sign account in my name to close the deal. That's a crime called forgery. Richard said he'd see what he could do to fix it. He talked to the finance company he said they would refund ALL MY MONEY I'd sign CONTRACT MYSELF THIS TIME & start FRESH! Which I had absolutely no problem w/all payments were on time & it was almost paid off. They didn't they shorted me $182.85. I called the Finance company spoke to a Manager there gave him an the dates of the withdrawls. He said he would talk to the finance department on that Monday & call me that TUESDAY. That's been 2 weeks ago. I've heard nothing. Mind you I even stopped in one day to sign the contract out of good faith, before the refund even happened and Richard told me the contract was going to come directly from the finance company from me to sign ands waved me out the store. Richard called today AGAIN. I TOLD HIM I've heard nothing from them, about the money I'm missing, and that he told me, "If he had time 2 weeks ago he would look into it!"Now he's trying to bully me about picking up furniture I bought to keep, that I did absolutely nothing wrong but pay my payments on time. Then call them out when I found out someone forged my documents. It's their job to fix this. Forging is a crime. I've been hung on by Richard he is the most unprofessional manager I have ever seen in my life. So today I returned the favor. I cannot deal with this man anymore. I also guarantee that if I was a different color other then the same color as RICHARD he would not have handled me in this manor, he'd be on his best behavior which he should be on WITH ALL CUSTOMERS. SHAME ON HIM. Or maybe it's because I'm a woman. I hope to God the owner of this company see's this. I really want this...

This used to be my favorite furniture place but there have definitely been some changes. I’ve visited this location last week to get some things for my new apartment and I was able to find an inexpensive bedroom set for my daughter that was 450 bucks for just the headboard frame and one in table but the colors super amazing. I wanted to get carpet for each room in my apartment, the living room, daughters room, and my bedroom but they don’t have the rug rack like They used to. They used to have tons of rugs hanging up on a rack on the wall. I was told to visit the new warehouse location and they have a ton of rugs there at a discounted price, we’ll talk about that shortly. I went in and was able to find a couple of Barstools to go next to my counter. The moving or delivery company used to be 100 bucks it’s now 145. I didn’t want to spend 145 to get a few stools in a bedroom set delivered I figured I would just go in and get as much stuff as I could and just pay for the delivery once. They have a Big selection of furniture and I can say the prices are affordable. I really enjoy Brian he’s very knowledgeable On the store products and availability. He also has great customer service and sales I think it would be cheaper for me to just get a U-Haul and pick the items up myself but I live on the third floor of an apartment building and so my struggle is going to be getting all this stuff upstairs. Prices are affordable. Staff isn’t following you around the store the entire time. And you should be able to go in here and find anything that you’re looking for. They discount direct warehouse is open and I was able to go there get two lamps and two carpet’s for 250 bucks. We’re talking full size humongous Rugs to damn near cover an entire...

The manager, Richard was very unprofessional and rude. I misunderstood the lady that was helping us with a furniture at the time regarding delivery options and I acknowledged that. I had paid for a U Haul thinking it would be cheaper than the delivery/installation fee $89. I misheard her when she said it would be free for curbside. Which we would’ve done if we had heard her correctly. We were then aware of the free curbside option when the lady at the warehouse had told us while we were picking up the furniture. Called down to the store and the manager said he would look at it and see what he could do for us. Couple days pass by, didn’t hear from him again so I decided to make a call and spoke with him. He said he spoke with the lady that was helping us and said she did tell us, and that he can’t do anything for us. He sounded very rude, very annoyed, very impatient and rushed. All we wanted was to see IF they could do anything for us as far as reimbursement goes or not. We were ok if he couldn’t because we knew it was our fault for the miscommunication but honestly he did not handle the situation appropriately. Although the cashier lady Laura and the lady (don’t remember her name) that had helped us with our purchase were very pleasant to work with, had good customer experience with them but the manager was not easy...