Capital One Bank — Local services in Tysons

Horrible customer service. Standing inside the bank about 10 minutes before 5PM, the manager wouldn't let me open a business account because I didn't have an appointment. I even let him know that I needed the account open so, we could wire in $1M for real estate.

I was basically told to leave, make an appointment, then come back tomorrow. It didn't matter how it would effect me. And he was nasty about it.

It was a slim guy that I think was West Indian.

If I lose my deal because of bad customer service, I might choose my other accounts and take them to another bank that believes in helping...

Worst location ever. None of the associates know how to handle a situation for the customer. I ask them to ship me a debit card which they couldn’t figure it out for 3 months until I call Capital one bank to get it shipped. No knowledge about there own products then why you even working there. Then they tell the customer to get out of the store and say I won’t deposit your funds. What a great bank get screwed with. Please think twice before you go and talk to Any of these associates in the bank for...

If I could give negative review- believe me I would. I made a deposit into my account and they are holding on to it for a week. It is my payroll check. It should take no more than 1-2 business days. This is going to prevent me from paying bills, chief among those paying rent. Furthermore, they lied and said that certain funds would be available on a certain earlier date. Corporate said that cannot happen. I am at great financial detriment because of these people. Avoid...