Men's Wearhouse — Local services in Virginia Beach

I love writing positive reviews and sharing when we receive wonderful service. Unfortunately, this is not the case this time.

This past weekend my son was married. Like many people do, he and his bride chose to trust Men's Wearhouse with the wedding party tuxes. With groomsmen coming from various locations, it seemed to make sense. Overall, the experience was nothing short of challenging and was full of stress.

We picked up my husband's tux the same evening (Wednesday) we received the email it was ready. Upon trying the tux on, the pants were way too small. The pockets bulged from the side and the pants were too tight around the calves and rode up when walking. Simply put, they did not fit correctly or look nice. The associate told us they looked fine and that was how they were supposed to fit. My husband and I pushed back and asked for a larger size. The associate agreed to order a new pair of pants and informed us they would be ready for pickup Friday afternoon.

The next morning, my husband went with our other son, the best man, to pick up his tux. Very similar issues, except neither his shirt or pants fit correctly and the jacket was also questionable. Again, they had to push for properly fitting clothing. I should also mention, this was after my son had gone in several weeks before the wedding to have his measurements checked from his initial fitting. He had put on a few pounds recently, and wanted to be sure things fit properly.

On Friday, my husband and son returned to pick up their replacement pieces. Mind you, pick-up wasn't available until after 1:00PM. My husband and son arrived before 2:00PM. They both tried things on and they fit better, not perfect, but better. The associate packed things up and my husband and son came home. About an hour and half later, my son received a call they had forgotten to put the shirt in with his the pants. Back he went, for the THIRD time. When he got there, he tried the shirt on, (because at this point he was a little worried) and the shirt was really not a good fit. But, it was nearing 4:00PM and we had to be at the church at 4:30 for set up and rehearsal. That evening, our son tried the shirt on again and told us he was pretty sure they mixed up shirts with someone else and the shirt was really quite tight. So, Saturday morning, wedding day, we headed out to purchase him a properly fitting white dress shirt to wear from a department store.

The day after the wedding, my husband and I returned the tuxes. We talked with a female associate and expressed our concerns and frustrations. She told us we must not have understood the process and that it was not uncommon to have to return multiple times to get the correct fit. Really? That process stinks! She also said she remembered my son picking up the shirt and insisted the shirt fit fine. Truly, at that point, he was frustrated and time crunched.

Bottom line, expect issues. All but one of the tuxes rented for the wedding party had fitting issues. Their process of measuring is not accurate and the attention to detail is just not there. It's a shame. Your family is preparing for the biggest day of your son's life. The slogan for Men's Wearhouse is, " You're going to like the way you look. I guarantee it." We did not. It was an added stress and challenge to what was already a very busy weekend. You should not have to return three times the weekend of a wedding to get a properly fitting tux. All of this could be avoided if attention to detail was taken right from...

If you are looking to get wedding rentals here, go somewhere else. My fiancé and I went into the store 6 months before our wedding day wanting to pick out rentals for his groomsmen and buy his tux. We ended up picking out exactly what we wanted and asked the woman in the store what the next steps were. She was very helpful but apparently gave us misinformation. She told us about the promo for $250 credit you received two weeks before your wedding day for more than 6 rentals. She said if we buy the tux now and bring the code in when we receive it we will get reimbursed. Luckily we were not ready to buy that day and left with plans to return closer to the wedding. 3 months before our big day we went back into the store to set up the rented tuxes for the groomsmen and buy my fiancés tux. We set up the rentals no problem, but then told the woman we were working with what the previous woman said and she said that they have never been able to reimburse you with the credit. Frustrated I showed my concern for waiting to buy the tux 2 weeks before the wedding and the woman assured me it would be ready in time. She also state if we wanted to come in a day or two before we received the credit, my fiancé could try the tux on, get his measurements, and they would hold it until we returned with the credit. So, flash forward to 15 days before the wedding. We go back into the store to purchase my fiancés suit and the gentleman that greeted us was incredibly rude. He asked what brings us into the store and we said we wanted to buy a tux and he replied "Well you're not going to buy anything else here." We explained to him what the second woman we spoke to said about holding the suit and coming back the next day with the credit and he said that they have never been able to do that. At this point we have been told 3 different things and our wedding is 15 days away. I was very frustrated and told another gentleman (William) the entire story and he just said he couldn't help me. After I stood there and asked to speak with a manager he said, "Let me go see what I can do." He supposedly spoke to the manager who refused to come out and the manager "allowed" him to hold the tux for a day. We were going to purchase shoes, shirt, tie, etc. for the tux but after that experience I did not want to reward them with more business. We did get the tux on time, but the stress and heartache was not worth it especially as a bride...

If I could put negative stars I would. The lady with the short wavy hair is the rudest person I think I have ever came across in a customer service atmosphere. The moment I walked in she was arguing with an older gentleman over a shirt discounted to $37 but her saying the tag was out on it in error. I should have known from that moment on, it was going to be difficult dealing with her. I waited my turn then explained to her that I needed to return my sons suit (keep in mind this was only 4 days later) she took everything out the bag and said well I can’t return this it’s worn. I said no ma’am it is not, he the undershirt he bought was worn but the pants, jacket and tie were not worn and explained to her that I actually had to buy a different suit because whoever measured my son did it incorrectly and the jacket was to tight on his arms and the pants were to long. Her response was “Well we do alterations” I explained that we did not have time for alterations but had someone offered that when it was first bought then we would have had the time. I even showed her a picture of the new suit I had to buy from Dillard’s. She then looked at my son standing next to me as if she was trying to see if that was really him or not. She then said well that’s not our policy. I grabbed the receipt off the counter because at this point I was frustrated and read her exchange/refund policy to her and then she said well then it’s going to be at a discounted rate. The entire time her attitude was nasty. I said to her “do you even want to be at work today or maybe you should go on break because I have not been rude to you but you have been nasty since I walked in and you were dealing with the other gentleman” She explained that the other situation was non of business. At that time a younger manager walked over trying to de escalate the situation and she rolled her eyes and made this sigh sound like she couldn’t believe he was trying to intervene. Once he came over the situation was fine and he was polite and started helping. She stood behind him just shaking her head and I couldn’t help myself but say to her that a front face customer service based atmosphere was probably not for her. She then chuckled and said “yea okay.” All of this could had been avoided if whoever measured him did it correctly or if the young guy would of just helped me in the first place. Her attitude was absolutely...