Steadfast Supply — Local services in Washington

Got an item the wrong size and the store has a final sale policy that they don’t really advertise very obviously. I’m from out of town and they never said that I would be able to get a refund for my wrong product. After calling the store several times expressing my frustration, I did get a reply from the store owner herself offering to make an exception for me if my friend brought back the item with an email copy of my receipt since I was literally sitting in the airport when I got the shop owner's reply. Ultimately I have seen the credit go back to my account and the shop owner explained her sales policy very thoroughly since she buys from local vendors who are smaller and therefore cannot shuffle inventory around like a standard retail operation (which is why sales are final - more or less). I am very happy with the final outcome of this situation but will pay more attention to sales policies in any store I shop from going forward and actually ask a human being working there (whether it is posted via signage or or not). I would kindly suggest to this store and any store that this type of sales policy is communicated to customers more obviously, especially since DC is a very touristy area, which could lead to similar situations.

FYI - I see no option to reply to the owner's note, but I have edited my comment accordingly since my issue was handled well in the end. I never meant my comments to be hurtful, but do not appreciate situations where I could have possibly avoided a hassle had store policies been communicated more transparently. Hopefully better, proactive communication from both parties can be a positive...

Steadfast Supply is the most hipster thing in the very yuppie neighborhood of Navy Yard. It's in an industrial space right across the street from Blue Jacket and next to Philz Coffee.

The concept behind Steadfast Supply is great! It's a collection of LOCAL designers and creatives under one roof selling a variety of goods from baby clothes to tables to artisan chocolate (From DC's Harper Macaw).

The space is open and clean and the back corner has a variety of beautifully designed tables for anyone to sit at and bum their free wifi. The manager told us, "My home is your home."

Based on the look of this place, you'd imagine the price tags are super expensive. In some cases, yes. A bar of chocolate is $12. However, they had designer t-shirts for $25 and a quality men's jacket for $85. Not bad!

If you're in the area, definitely stop by! It's the beginning of SE...

Steadfast Supply is a treasure trove for those seeking unique and locally made gifts. The shop showcases an array of products from talented local artists and small businesses. The quality of items is exceptional, be it clothing, cards, plants, candles, or books. The attention to detail and craftsmanship is evident in every piece. Shopping here not only supports the local community but also allows customers to discover one-of-a-kind finds. The curated selection ensures there's something for everyone, making it a go-to destination for gift shopping. Steadfast Supply is a great store for those who appreciate the value of supporting local talent and small businesses while enjoying high-quality, thoughtfully...