Tillys — Local services in West Jordan

Extremely poor customer service. Three workers were at the front by the doors, not doing anything but talking. Though that’s not the main reason for my rating. My gripe is with the check out.

I had an online order return, and had decided to exchange it for a few things in store. As the girl working the register pulls out my returns, she tosses the bags that they came in to the ground. Then proceeds to tell me that one of the items doesn’t have a tag. But.. the bags she was so dismissively tossing literally had the barcodes on them. So now she has to sort through the bags she’s tossed on the ground. Then she tells me I can’t return two items because they were “red sticker” items, but I didn’t even pay the “red sticker” price that was on the tag, and I’m sure the barcode on the bag wouldve showed that, but that was already gone and tossed. I didn’t even bother arguing, I just said okay.

She then calls a manager or shift lead, I’m not sure, and I wasn’t even remotely acknowledged by him either. He was one of the three up front. He just went back to talking to the two workers by the doors. And honestly this whole process was going.. so extremely slow. I’ve done exchanges and returns and I was in disbelief at how long this took. It was like a 10 minute process for something that should’ve been about 5 minutes max. Most of the 10 minutes was literally me just standing and watching because she barely asked or said anything to me. As I left, one of the younger workers of the three did acknowledge and greet me on my way out.

To be fair, there are a few other workers that are nice and will greet you. But this experience alone has totally deterred me from shopping with...

It was my first time going to Tilly’s in Jordan landing and my experience was awful! I got some items that were in a pile were it said 70% off but when I went to get it rung up it didn’t ring up as that, so I just asked the cashier “hey I got them from the section were they not 70% off”? And she wasn’t sure so she went to ask her manager, so the manager comes up to the register and first thing she says, “what? What do you want? What’s the problem” I was a little confused at first because of her answer to me, at first I didn’t respond because she sounded so rude I didn’t know if she was talking to me like that. So I asked in a friendly manner, “I got these from that 70% off section, are they not that price”? And she still responded in a rude manner “no no idk what your talking about this is kids stuff”. So since she continued to be rude I got a little upset and responded , “ ok well I didn’t know that I just got it from that section”. She kept being very rude before me and my mom left the store and I honestly couldn’t understand why. The manager is the one you go to if there is ever an issue so for her to give this kind of rude service for no reason just because I asked a simple question, it’s just not right. I will never go there again that’s for sure. The employees were great I have no...

Where should I begin and then I'm going to shop at this Tilly's location where my girlfriend went and found a cute Quicksilver sure that had a tag that said it had an awesome discount l. Well once we went to check out they couldn't locate the shirt and tell us what the price was we had two different employees including the manager look for it we were waiting there for about 20 minutes yet he didn't acknowledge us or ask us anything towards compensating for the time that we have been waiting for them to find the right pricing. On the shirt the kid on the register was nice but also not understanding where they couldn't even provide us the discount and at the end they decided to tell us that the shirt was full price what happened to customer service at local retail stores the 2020 infect people were they lost their sense of common Sense towards customers and generosity are society is literally...