CW IT Support - MSP IT Services, Cyber Security, & Consulting — Local services in Wilmington

Managing a real estate office is no easy task. When the internet goes out, it can become a very bad day quickly – especially when there are 30+ agents and staff depending on internet access to get their transactions completed. Truly, it is their livelihood. I cannot express nearly enough gratitude to Ricky Schwisow for coming to our rescue in record time, diagnosing the issue immediately, reaching out to their various offices and searching for the needed part to replace our burning switch. After discovering it may be the next day before installation was possible, Ricky made sure we had some method of internet access before he left. He re-routed our wireless APs to the modem and gave our entire office INTERNET (though slower) to our entire office. Ricky didn’t stop there. He made sure we had printing capability as well and sorted their various lines so that we could continue to “function” with our day-to-day business. The business concept of “under promise” and “over deliver” is fully utilized with this company. Ricky arrived before close of business the same day and had our new switch installed within 20 minutes. Of course, there are always issues that arise with the installation of new equipment. For some reason, the server thought there was a new network so we were not able to access our private drive because of a password issue. With one quick telephone call just before 5 pm to Bobby Jefferson of Computer Warriors, we were able to establish a plan for the next morning. Bobby arrived at the exact time he promised and had us up and running within 10 minutes. I’m writing this testimonial not only to share what wonderful and caring technicians employed by Computer Warriors but also to share that they work as a team. Bobby knew everything that Ricky had done at our office. The communication and skills of this company are so very appreciated. The personalities of both men are a bonus. I would also like to thank Brian Satz (Company President) for maintaining such a wonderful business model. Thank you, Computer Warriors, for always being there in our time of need and for keeping us informed on the newest technology. We look forward to working with you in the future. Sincerely, DeEdra Banks, Transaction Manager Berkshire Hathaway HomeServices Hometown, REALTORS®...

Of course I will leave a review! I was ready to chuck in the towel and start from scratch rebuilding my Quickbooks from the beginning of the year until I contacted Computer Warriors. I called and spoke with Brian he told me to open up a help ticket and someone would call me right away. He suggested I get a tech on site to recover some files from my old hard drive. The appointment was set for the next day at 3pm and in less than an hour it was up and running. I am so relieved I can't even express how happy I am and I have learned a valuable lesson. Go to the professionals first. I did admit that I went to a box store and was given some incorrect information regarding my PC. I will have Computer Warriors, business services on my speed dial from now on. Thank you, Thank you...

We have been very fortunate to have such a great company help with our IT needs. Mark has been fantastic to work with. During the process to replace our equipment, Dallas, Jordan, and Mark were very informative and knowledgeable. They help me understand what was being done and if we had issues they were very attentive in helping us resolve them. Not only did they work in our office , but the behind the senses they were working to get us up and running. Keeping us up to date all the way to the end of the job. Thanks guys for doing a great job. It is the little things that make you so easy to work with. Brinson and Sons Heating and Air can serve our clients better because of your hard and...