JM Spa Hanoi — Local services in Hà Nội

I’m truly disappointed to be writing this review, especially after reading the positive feedback about JM Spa. Unfortunately, my friends and I had a very unfortunate and unprofessional experience. A few days ago, the three of us booked treatments at the spa. My friend went in for a massage while my other friend and I waited for our 24k gold facial package. The delay seemed minor at first, but after 40 minutes, it became apparent that not only was the room not ready, but there were no extra staff available—only one person who had gone in with our friend. The kind receptionist appeared stressed but explained the delay was due to an issue with hot water, though we felt it had more to do with being short-staffed and waiting for other team members. When the staff finally arrived, everything felt rushed and unorganised. We were left waiting in the massage room for about 10 minutes, and by the time they arrived, we were nearly an hour past our original appointment time. We had remained relaxed, thinking the staff would compensate for the delays with an excellent service and experience, but we were wrong. The treatments felt more like they had brought two strangers off the street to fill in. The lady working on me was extremely rough, fast, and seemed completely inexperienced. Despite asking her multiple times to slow down and be gentler, it was clear she didn’t understand. At this point, we had repeatedly asked for things to be done differently, but our requests were ignored. The pressure was too hard and uncomfortable, with no attention to what might be soothing, and they completely disregarded the instructions we had provided in the intake form before the treatment. Given the delay, they were rushing to finish as quickly as possible. The staff’s lack of sensitivity was noticeable—talking throughout the treatment, moving around the room loudly and banging things. But none of this was even the worst part! During the facial, it became even more evident that they had no idea what they were doing. The lady kept rubbing soap and products into my eyes, and when I asked her to avoid the area, she only made it worse. None of what I was experiencing was pleasurable or relaxing in any way. When they used the Jade massage facial tools, they clearly lacked any proper technique. I reached a breaking point after praying for the treatment to end and had to ask her to stop as I couldn’t take any more. When I tried to get up and leave, the therapist aggressively grabbed me and tried to pull me back down, but I demanded to be let go, grabbed my things, and left the room absolutely mortified, deeply upset and angry. I’ve never had to stop a massage or leave early because it was that unbearable. And it wasn’t just me—my friend had an equally terrible experience. The receptionist was very apologetic and offered a small refund and tea, which we accepted politely, but to be honest, we just wanted to leave as quickly as possible. I can’t believe we had to pay for such a traumatic, unprofessional, and disgraceful service, especially after all the positive reviews. There was not one good thing about our experience. To be honest, days on, my body is still feeling the pain and shock from it, which has left me feeling quite emotional. Our other friend, who had a private massage, reported a wonderful experience, so it seems there was a clear discrepancy in the quality of services and that the ladies who worked on us are not regular therapists at this spa. I wish the receptionist had been honest with us about being understaffed when we arrived. If we had known, we could have decided to reschedule or find another spa. Waiting an hour only to experience what we did was unacceptable. I hope this feedback is taken seriously to prevent anyone else from having such a...

I recently visited JM Spa Hanoi and had the pleasure of receiving a two-hour massage with therapist Lua. It was an outstanding experience from beginning to end.

The atmosphere of the spa is calm and welcoming, very clean and organized, which immediately makes you feel comfortable. Lua greeted us with a warm smile and a professional attitude, and throughout the session she showed a perfect balance of strength, technique, and attentiveness.

The day before, I had an intense workout at the gym focusing mainly on legs, so my muscles were extremely sore and heavy. During the massage, Lua carefully worked on every tense spot, especially my legs, and I could literally feel the fatigue being released. By the end of the session my legs felt light, my blood circulation improved, and I experienced a deep sense of recovery. It was exactly what my body needed.

My wife also had a massage at the same time, and she was equally impressed. She mentioned that Lua’s technique was both strong and relaxing, and that she felt completely rejuvenated afterwards. We both agreed that this was one of the best spa experiences we’ve had in Hanoi.

What really stood out was Lua’s ability to adjust the pressure perfectly — firm enough to relieve the muscles, but never painful. She was very attentive, always checking if the pressure was right, and her professionalism made the whole session feel personalized and special.

I also appreciated the small details: the quiet environment, the comfortable massage bed, the soothing aroma, and the friendly staff at the reception. Everything was arranged so smoothly that we could just relax and enjoy.

We booked a two-hour session, and honestly, time flew by so fast. I walked out of the spa with a light body, clear mind, and a huge smile. My wife and I both agreed that we will definitely return to JM Spa Hanoi on our next trip.

Highly recommend therapist Lua if you want a strong, effective, and healing massage. She truly understands the body and provides not just relaxation, but real recovery for...

After arriving in Hanoi, it was extremely rainy and humid so i needed some cleansing. I got the facial, shoulders and back, and hair washing package and was extremely satisfied with my care. Before your treatment, you are greeted with the sweetest desk woman, her name is Rose and she makes sure you are comfortable and satisfied with your treatment. They give you a sheet to allow you to mark down your preferences of the parts of your body you would like them to avoid/focus on which i thought was very thoughtful of their customers feelings in mind, because I have gone to countless massages that tend to focus on one area for too long and tend to neglect other areas, but my masseuse, Van, made sure to effectively balance each spot I wanted perfectly and with just the right pressure as well! Additionally, you have choices of what types of washes and masks you would like on your face to give you different benefits. I chose the aloe vera wash and it felt so cooling and refreshing without drying my skin. I also chose the rice mask, which i personally recommend because of its pleasant scent and it made my skin feel plump and moisturized. Along with the skin treatments, they use a variety of tools to gently massage your face and I guarantee you will fall asleep due to the gentle care of your skin, highly recommend! Lastly, the scalp care was refreshing and after lots of sweat from the weather, i could physically feel my hair being thoroughly cleansed and after drying I could clearly feel a difference to my hair being softer and silky. We were treated to tea and snacks after our treatment which showed me how much of a priority their customers are. Please come here to pamper yourself, I promise you will...