It is not often that I leave a poor review, but in this circumstance, I must share our experience.

Our booking was for 7:00 pm, 4 adults, 1 child. *** minimum $50/head on Friday and Saturday It's in the T&C's of booking

Our dining experience started with our extremely arrogant, condescending waitress

We ordered the Bruschetta, Garlic Bread and Calamari for entrees. The Bruschetta was served on old, uncooked, cold bread The calamari (inclusive of baby octopus) was undercooked and, for the edible part, bland. The garlic bread was the best part of the ENTIRE dining "experience".

We waited an hour to be served our mains. 2 spaghetti, 1 pizza, 1 scallopini, 1 chicken parmi, 1 x kids schnitzel.

The spaghetti resembled the home brand version of tinned Heinz spaghetti. It was nothing more than pasty, sloppy mush (photo attached) - inedible The chicken parmi was burnt entirely on the bottom and sides, also inedible. (picture attached) The kids' menu schnitzel was so overcooked that it was dry, and the crumbs had pulled away from the cardboard chicken. She ate most of the fires that accompanied the meal as she was starving – inedible (picture attached) By this time it is 8:30pm The scallopini was served last and was cold – ate ¼ of the meal The pizza arrived with the scallopini. It had pools of liquid (felt like water, was definitely not oil or fat) on it, presumably from the half a dozen frozen prawns on top – also inedible (picture attached)

The "cardboard personality" the waitress asked how our meals were; besides the fact, the entire table of food was nearly untouched. We informed her of the situation. Her only solution was to return the scallopini to be re-heated; the thought of a $35 meal being zapped in the microwave was not appealing after we had all finished "eating". As for the other meals, she said she would get back to us, cleared 70% of the table. We waited 10 minutes. She did not return, so we left the table to pay. When it came time to pay, we were advised by the "manager" (by assumption) that the chicken parmi had been removed from the bill and a discount applied. She was shown images of the meals and acknowledged that the parmi was burnt but said the rest appeared fine. She couldn't care less about the issues raised and was quite abrupt and defensive about the honesty given about their service and food.

Considering we collectively ate 1/5th of our meals combined, the amount we still paid was ridiculous. If wish I would give it zero stars, I would, because that is what the entire experience deserved.

KFC or Hungry Jacks in the car park would have been far better.