Village Wholefoods — Restaurant in Sydney

The front desk staff are always friendly and helpful but the owners ghost about in the shop to see if I'm shoplifting or they hide out the back even when the shop is busy. The owners seem to bedgrudge customers and the selection of products is minimal, a low effort shop with high prices which I still support as it's the "least worst" shop in the area but, they could do to take a lesson from more successful shops that have better products, more competitive pricing and make a genuine effort to improve the environment, develop community and sell products from Australian made suppliers which is the first step in reducing carbon footprint. Also, I saw them dumping bulk plastic containers into the garbage bin which seems to defeat the purpose of a "sustainable" shop. Why not give the containers away, send them back to the suppliers or partner with a post consumer waste plastic recycling company such as the one at Sydenham that remakes packaging into furniture and other useful items. Why not stock those products in the shop? Why not sell the shop to someone who wants to turn it around if you dislike customers and make minimal effort to back your advertising image with genuine service and a better range...

This is my favourite whole foods store. I go out of my way to get there for my weekly shop as other stores don't have the same personal touch of such friendly and committed owners. I've been going for about a year now and they have an ever increasing product range and the quality is top-notch. The staffs' knowledge of every product is excellent, I've never even written the product name down for them, they just know. My favourite feature is that they're happy to weigh-in your own containers whether they're half-full or empty. Not all stores seem to be able to get their heads around this for some reason but it makes keeping your waste down and getting the exact amount of product you require easy. They even have maple syrup in bulk! The prices are excellent compared to other whole foods stores and incomparable to shopping at the supermarket. P.S The sign on the door...

When I first noticed the Village Wholefoods store, I was excited to investigate. I began frequenting this store, but then I stopped going because of the grumpiness of one of the shop assistants. A few months later, I ventured in again when I couldn't see this person through the window anymore. With much relief, I met Jane, Kelly and Paul, who in my experience, have been so welcoming and friendly every single time. They remember my name, and they volunteer extra information about the products I'm considering purchasing. The owners of Village Wholefoods should applaud and reward these staff members for INVESTING in their customers. Jane, Kelly and Paul trully do embody the spirit of the store's name: They cultivate a VILLAGE feel by value -adding to my every shopping...