I have been coming to the Atlantis for over 20 years now, and Murray’s has been a notoriously slow restaurant with poor service and lack of new menu items for many, many years. My most recent, and last ever trip to Murray’s was a complete mess from each level of staff and management combined. Firstly, as we entered and asked to be seated, the hostess informed us that there would be a 30 minute wait. While we waited, the hostess scrambled out from behind the desk and ran over to kill a roach with her foot. She covered it with a napkin and went to get another employee to pick it up. The staff did not think we saw this happen, and proceeded with their shifts. Once seated, we ordered two hot teas and our meal, as it was ridiculously freezing cold inside the restaurant. Our hot tea was meant to help warm us up while we waited. After 20 minutes, the waitress returned to tell us that the kettle was broken and they were unable to boil water. We were not able to order tea or coffee. I have no idea how a full restaurant with a full kitchen cannot provide hot beverages, but nonetheless we moved on and ordered water with no ice. We then sat and watched as the 4 tables surrounding us got seated, placed their orders, and their food came out while we continued to wait for our meal. Two of the tables even managed to finish their meals and pay their bill and exit while we continued to wait. We asked the waitress, and then the manager where our food was and why it was taking so long. The answer they continued to provide was that the kitchen "was backed up" and we just had to wait longer. This does not explain the fact that 4 tables sat after us, ordered after us, received their food before us and exited the restaurant before our food came out. And just to put into context, our meals were cold vegetable sandwiches with a side of steamed vegetables. Our sandwiches require ZERO cooking time. The manager said they would give a discount on our bill at the end of our meals to make up for it. Unfortunately for us, this did not help the situation as we were only at this restaurant to use a $100 meal voucher credit that we had for this restaurant alone. If we did not have this voucher, we would never be caught dead or alive inside this restaurant for the reasons I stated above: terrible service and menu. So to receive a discount on a voucher meal was completely unhelpful and meaningless. Once we finished eating, the manager was nowhere to be found. We waited about 10 minutes for them to not appear, and then decided to leave without any discount as we were just planning to burn the voucher and leave anyways. Gratuity is automatically added on restaurant bills on this property, so the staff and service still got an undeserved tip on terrible service and lack of doing their jobs in the most basic degree. This place is lucky it is embedded inside the Atlantis and in the Marina, because if it were located anywhere else in the world, they would never see another returning customer and would likely be out of business in days or weeks. This is likely the worst restaurant for service that I have ever been to, and I will never return here again even if I am offered free vouchers.