Salumi Vino — Restaurant in Montreal

The biggest let down from a customer appreciation / service perspective I've experienced so far.

I chose this restaraunt as the place to celebrate the surprise proposal I was doing while visiting Montreal with my now Fiancé.

To anyone that is celebrating a proposal, you will know how much the whole day/weekend will mean to you. You want to make every second memorable for your partner. Unfortunatly this restaurant was the biggest let down and clearly do not appreciate potential customers who would like this celebration to include their business as part of their plans.

I reserved a table online a week in advance, leaving notes with my reservation booking to ask about someone contacting me to see if we could arrange something special for the evening. 2 days passed and I still had not hear anything from them. I then tried to call multiple times and even left voicemails asking for a call back and still did not hear anything. I then sent a message to them again on Touch Bistro booking system, still nothing. I even sent them a private message on their Instagram and not a word.

Do not waste your time with this place if you are looking to make a special memory or celebrate something, they clearly do not care about their customers.

Instead I booked us in at Gibby's Steak house which was AMAZING. They truly showed us a good time, and also brought out a wonderful dessert to congratulate us on the engagement.

Such a disappointment 1/10

Had to repost this review, with the attached reply from the restaurant.

1. I am entitled to constructively share feedback on my experience

2. I don't tend to propose every week so was hoping to speak with someone about ideas (Which seemed to be absolutely fine with the other restaurant which was exceptional)

3. I proposed in the day and this was the celebratory meal in the evening :)

4. At no point did I even ask for any free handouts and happy to also share the messages I wrote on here if needs be.

5. Your reputation can change if people are disatisified

6. Sending me a bill for what? Enjoy that one

Most importantly - Your response is so immature and unprofessional and really just demonstrates the way you think of your customers. Using sentences like "Hope you're not so lazy with your future wife or are you just another one of those entitled little brats" really shines a good light on your attitude to working with people.

SO HAPPY I never had to pay a dime towards your business when there are some SUPERB places out there in the beautuful city...

1st off I will begin with one word: Wow. From the minute I walked in to the time I left, everything was beyond expectations. I was meeting some friends for dinner & as I walked in I was immediately impressed with the cozy & welcoming ambiance. The decor is tasteful & warm, exuding a natural comfortable feeling.. The minute I sat down the owner Mario came to introduce himself & welcome me there. Though the waiter was at our service throughout, Mario personally took our orders. I had a special request for my meal & was fully expecting that they would either not 'be able to accommodate it or that they would need to charge me a fairly big surcharge for it., as most places do. To the contrary! Mario not only said no problem, but he also did it at no extra cost- a rarity by today's standards, to say the least. Now for the food. Simply put: Exquisite. Melt in your mouth dishes- from the appetizers to the main course, right through to the dessert. We all had different dishes & couldn't help dipping into eachother's plates to taste everything because it was ALL so good!! The wine selection was excellent & met the same caliber of quality as the food. We stayed to closing time but Mario did not rush us out. Once again, to the contrary, he stayed to speak with us. As I said in the beginning of my review: Wow. This place has it all: Decor, atmosphere, service, food & wine- all top notch. If you want to have a mouthwatering meal with good wine in a comfortable setting with welcoming & warm service, then this is a definite must go to. I highly recommend it, wil definitely be going back. Thank you Mario & all the staff for an...

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