Smoke's Poutinerie — Restaurant in Niagara Falls

On a recent trip to Niagara Falls I was very excited to try eating at this place as I love poutine and I've never been to a place that offers custom poutines. Upon arrival the place instantly had a weird vibe as there was a young girl working and two younger guys just lingering around talking to her they stepped aside while we made our order. On the website they showed several of their poutines offered chicken when I asked which one was the most popular the young girl just said we only have two in a tone that I can only describe as I don't care. So I decided to try the chicken bacon ranch in a large size which by the way is probably way more than one person needs to eat but I was so excited to be in this place I went for the big one my wife ordered a traditional small poutine. There are very few tables in this place and the two guys that were lingering decided to just sit down and take up seats so we ended up just sitting along the window facing the street in very uncomfortable high chairs. The food itself was very underwhelming my wife's poutine her curds were still cold and not even melts it and mine although was tasty was lacking some real flavor. This place is very average at best and not very clean inside or at least it wasn't on that day since the employee seem more interested in having a conversation with the young boys hanging out at...

I wanted to like this place, I really did. We talked repeatedly about eating here from the first day of our 5 day vacay in Niagara Falls.

Walking into the restaurant it was immediately visible that this wasn't going to be a 5 star experience.

It wasn't clean. The girl at the counter was checked out and there were two young men who were hanging around her and moving about the restaurant, making it a little uncomfortable to find a spot for us to settle.

When we were called to the counter to grab the food, the boys had relocating to front to get closer and hang out with the female staff, making it easier for us to sit and eat.

The serving sizes were ridiculously large. I ordered a small classic poutine and my husband ordered large with chicken on it. It looked bad. Mine wasn't hot at all and tasted odd. Some bites were actually cold and salty. The inconsistency was so off-putting that I mostly just pretended to eat it. When my husband voiced his disappointment I stopped pretending and we left.

Had it not been for the unprofessional behaviour of the staff and her "friends," I believe we would have been more inclined...

Don't waste your money!! Food was horrible & service was worse! After spending $60, one of our orders came out wrong, no big deal, it can happen! But when I immediately & nicely pointed it out so they could correct it, the guy told me I would have to buy a new one!! I thought he was joking! When I realized he was serious I was shocked, but nicely pointed out that this was not what we ordered & paid for. He went in the back to ask the manager/owner and came back out to tell me that if I wanted a new one it would come out of his own pocket for his mistake and he could not afford it. Still baffled by this bazar and rude customer service, I just took the wrong order and tossed it straight into the trash! What a waste of $12! But I did not want to make a scene & ruin the rest of my groups experience, so I just tossed it & ate somewhere else, I did not want to give this place another cent! Upon leaving the rest of my group said their food was nasty and later some of them even got sick! Horrible place!! Can't believe it's in business!! I guess naive tourists like myself that only go once keep it open! Don't waste...