Cherry’s High Dive — Restaurant in Toronto

Went here for my bachelorette brunch as the spot was highly recommended . We booked the table 2 months in advance, but when we got there, the hostess sat the 9 of us at two separate tables. Waited a long time for any service, and then longer for drinks.

As they came out one at a time, 4 out of 9 of us found lipstick smudges on the glasses before we had a chance to drink from them. Mine specifically , once I got the drink back, it STILL had more lipstick on it even though it was a “different glass”. Our poor waitress let us know it was her 2nd shift ever, which was poor planning on management to schedule her on a larger party on a Sunday morning. She sadly spilled both of the lattes she brought to the table ONTO the table, and then didn’t replace them, so 2 of us had half filled lattes. My sisters coffee was ice cold and all things to be added to coffees, such as milk cream and sugar weren’t brought to the table for roughly 30 mins or so after the coffee was brought to us. Then the server was switched with someone else; this new server who told us this was her first shift serving brunch at Cherry’s and she normally works the dinner shift. She told us that we don’t get free refills on coffee and that for brunch, we could only order on the shorter menu, not any of the other items on the menu, including desserts.

Our food came out very slow, mine was first, which was the pizza. I ended up sharing my pizza with all of the girls since their food wasn’t out yet and wouldn’t be out for another 10-15 mins. All orders (once they got to the table) were wrong in some way, either eggs bennys were hard, or someone asked for hard eggs that were runny. Several of us had to send stuff back to make sure it was correct, but then by the time it would come back a 3rd time, they would just eat it because they were hungry. Stuff like ketchup and syrup weren’t readily available, one we needed to ask for those things as well, even though some of us had pancakes ! We also had to ask for utensils and napkins as well.

At the end of the service, we all received our bills and absolutely no one received any sort of discount. No manager or supervisor came to chat with us at all.

Really sad about the experience. A bunch of us planned to buy the merch from there as well but after that, we almost wanted to forget the experience...

Party of 10 went here for dinner on a Friday night, to celebrate our friend’s 18th birthday. All was going well and we were enjoying ourselves until a very clearly intoxicated man in his 30s comes over to our booth. For context, our party consisted of about 5 guys and 5 girls, all of us age 17 or 18. The man started harassing the female members of our party, making sexual comments towards us and getting uncomfortably close (at one point even pressing himself into a girl while she had her back to a wall), all while staring at our chests or skirts. The girls of the party tried to inform him we were all very uncomfortable, that we wanted him to leave us alone or back up, and we informed him several times that we were all underage and not interested in talking to him, but he did not listen and continued to harass us. Seeing as we were not able to get out of this situation ourselves, I rushed to the man who was working the bar and informed him of the situation and how we were all extremely uncomfortable. He responded that they “were already aware of the situation and had spoken to the man several times earlier that night” and then he continued to pour his drinks. I understand that each patrons behaviour is not within the staff’s control, but as a business, I wish they had really done more to protect their customers. It felt as though my complaint about our party’s discomfort went completely dismissed, and that Cherry’s showed a complete lack of urgency and care for its patrons. This entire situation has made me question why nobody had done anything at all, and why the man who had apparently been “talked to” several times that night was not being closely watched by staff or even escorted out. Safe to say, I will not be returning again, and I will be warning all of my friends and family members to not visit as well. I truly hope something can be done to prevent this from happening again—perhaps the staff at Cherry’s can be given proper training, or the procedures for how to handle these types of situations will be reviewed and rewritten. Until then, if you are a young woman or girl, I would recommend finding somewhere else to dine, as the staff here will not have your back and it is...

Came here for my sister's bachelorette brunch and was really disappointed with the experience. Especially felt guilty since I planned it, made the reservation (2 months in advance) and dragged 9 hungry women here to wrap up a bach weekend.

We were there at 11AM on a Sunday and the restaurant was very quiet. We were one of 3-4 tables. It took them 40 mins to bring all of our drinks, when you include the time it took for them to remake drinks that had lipstick on the glasses, were stone cold, or spilled on the table when being put down. The server told us it was her 2nd shift (not her fault — unsure why management would schedule a new server for a bachelorette group). They switched servers as she looked overwhelmed, and our new server told us "she doesn't do brunch shifts." Yeah.

Food was served at about the hour mark and were made inadequately (4 girls ordered eggs benedict and all the eggs were hard, we had to ask for the server to bring us literally everything including napkins, utensils, coffee cream, ketchup, syrup? I ordered pancakes and had to wait for the server to come back so I could ask for syrup???)

None of our meals were comped even though it was obvious it was a bad experience. Looking back I wish I had asked, but didn't want to make my sister or her bach party more uncomfortable after the breakfast we'd had. No manager came to speak to us or tried to rectify the situation in any way, and again, could have asked but decided to leave it.

The crazier thing is I found out a friend of mine had been there the night before for dinner and had the same issues with the food and the lipstick on glasses, so it wasn't a one-time thing.

I'm not sure if they're struggling with the new TikTok viral fame or what, but I would save your money and time. I do have to say we had a pleasant experience with most of the staff regardless. We were greeted kindly and the servers did their best, but yeah. Overall: negative experience and would not revisit, no matter how cute the...