EcoHome Financial — Local services in Toronto

Today was my first interaction with EcoHome Financial regarding 2 liens placed on my recently deceased parents' home. My dealing with Shanese Dulall of EcoHome Financial was 5-star, as reflected by this review. She was very forthcoming and pleasant in providing background regarding the outstanding liens. She reflected that these liens were placed in 2017 and 2018, both in the amount of $9,677, for a contract signed in 2017. She reflected that the initial contract was closed as a result of my parents paying out a contract buy-out, however the lien was NOT discharged because my parents failed to request discharge following their contract buy-out. She clarified that the 2018 lien was a re-submission of the 2017 lien, and should be folded into the original lien. Shanese recommended that I send an email formally requesting discharge of the liens given that the contract was closed as a result of the 2017 buy-out.

I must say that I am perplexed that a financial company would close out a contract due to payment, yet retain the associated property lien - on the surface this sounds like double dipping to me. This is especially true when you consider that my parents were in their 90's at the time of the contract and its settlement. How many 90-year-olds would be aware that settlement of a contract would not clear any possible associated lien on their home? Furthermore, how would they know that they need to make a request to the financial organization or seek a title search in order to determine that a lien has been placed on their home? This is exasperated by the requirement that the client must submit a written request to the financial organization to have the lien withdrawn.

These financial organizations need to examine their corporate citizenship and obligations to their clients. Such practices are onerous at best, especially when dealing...

To whom this may concern on Oct 14 I’ve called and ask Christian N’siny Customer Service Representative when was my last payment of loan and he personally told me Please kindly be advised that your payment of November 15th 2021 is the final invoice on the account. Also we will be sending you the termination letter few days after the final payment showing the account is paid in full and closed. And I’ve called October 26/ 21and ask customer reprentative told me I still have 2800.00 still left I sais to customer reprentative it can’t be I’ve told the the customer reprentative that I’ve wanted to talk to Christian N’siny and they told me he was only coming in at 12 :30 pm I said no problem I’ve called back and spoke to Christian that how much I am owing and he proceed to tell me I’ve owe 2800.00 and I’ve told him that is not what your told me and he proceed to say I’ve have no say of what is going on with your account and we proceed to go back and fort and ask to speak to a higher person then him and put on hold and still waiting on that call It’s like they are crooks saying I am done on November 15 /21 and a week and half after still got 2800.00 it is not fair that they are doing this to people. I am still trying to get a hole of them no one answer that what they are achame of them self. I will go see Lawer...

They overcharged my account and didn't account for the payments already made when I requested the full amount be taken out so I could payoff the loan completely. I got robbed an extra 600-700$ and it took me days to have that corrected or even get a hold of someone from accounting. They are crooks! Can't be trusted. And have alot of undisclosed fees. (There is no issue taking the money out, but alot of hassle getting your money given back!!) If you have no choice but to get a loan, be persistent and keep records of what you are told and receipts of payment. Really disappointed in the service and quality of professionalism. DO NOT RECOMMEND.

Update (Oct 4/21): see the comment below from "owner" I've emailed them but haven't heard anything back. Don't be fooled, it's just for show.

Update (Oct 20/21): got a call from the rep that had given the refund back. Literally called to have me change my Google review... Made no effort to apologize for everything me and my mother have gone through. I understand this is a business and if the hidden fees were told to us in advance we wouldn't have been surprised by the extra $530 charge. The sales rep, nor the rep who created the loan advised us of these charges: $199 admin fee and $330 security interest, if you pay off your loan earlier....