Hazukido (First Canadian Place) — Restaurant in Toronto

Came here with my wife as she was in the mood for something yummy, like bubble tea. It was our first time here. The first thing we were greeted with was a warning from a staff member that the coffee machine is broken. On the one hand, our expectations (irrelevant as they were) were managed, but it is not good note to begin your café experience with a negative sentiment. My wife then ordered iced tea with tapioca. She got her drink in a cup for hot beverages with no less than a regular straw and a spoon. The staff member then said they ran out of large thick straws, which anyone, who ever drank bubble tea with tapioca, will tell you is essential for its consumption. Tapioca balls, of course, did not defy the laws of physics and got stuck in the regular straw. In the end, this was the most expensive drink my wife has ever bought: a cup of confusion with a hint of negativity from the get-go, all for $9. A friendly encouragement to the Hazukido team: treat every customer who walks in your door as someone whose day you can brighten...

I had an incredibly disappointing experience at Hazukido today. I ordered a Brown Sugar Macchiato with Coconut Jelly and Brown Sugar Boba, and it was a complete disaster.

First, the staff had no proper training—the two girls behind the counter were clearly struggling. They gave me a hot cup for a cold drink, which is just common sense for any café worker. On top of that, I’m pretty sure I was overcharged because they didn’t seem to know the pricing.

To make matters worse, I watched as one of them made my drink by looking at a chart—which is concerning for a place that should have properly trained employees. And the taste? Absolutely awful. The flavors were completely off, and the drink was nowhere near the quality I expected.

I strongly urge the management to train their staff properly before letting them serve customers. If they can’t even get the basics right, they have no business handling orders. This experience was a waste of money, and I won’t be coming back unless they step...

A little hard to find. This is on the lower level (basement) of the ‘First Canadian Place’ building in the food court area. We tried the peach refresh drinks and three croissants: strawberry & cream, orange & honey, and coffee mascarpone. The orange and honey was their flavor of the month but underwhelming. The strawberry & cream was fresh and creamy and definitely our favorite; not too sweet which was nice. The coffee mascarpone was a close second was a really smooth creamy and flavorful filling. All of the croissants were fresh and airy - really great texture & taste. The peach refresher was refreshing (shocking!) and...