Pazta — Restaurant in Hong Kong Island

🚩🚩‼️‼️‼️We came here for happy hour drinks as a group of six and were given the happy hour menu. I ordered a mocktail from the menu, priced at $48, while others ordered wine, two Aperol Spritz cocktails, and a coffee. When the bill came, I noticed my mocktail was listed as $78—$30 more than the menu price. I questioned the waiter, a European (Italian I believe, who also has been mentioned in other reviews) gentleman, and without hesitation, he claimed the $78 was for the two Aperol Spritz. Thinking I might have misunderstood, I let it go.

After paying, I checked the receipt again and saw I was right—the mocktail was indeed charged at $78. My brother approached the waiter to address the issue, and his response was unbelievably dismissive. He didn’t say a word, handed my brother a $20 bill (not even the full overcharge amount), and walked off.

It’s not about the $30—it’s the principle. We were well within happy hour times, as proven by the correct pricing of the other drinks, but this slimy waiter blatantly overcharged us and acted annoyed when caught. How much of an underachiever in life do you have to be to stoop so low as to scam customers of $30 here and there? This isn’t just a mistake; it’s a deliberate, pathetic attempt to take advantage of people.

Avoid this place at all costs. It would be such a nice place as the atmosphere amazing given its location, however having this waiter working there who’s clearly resorting to scamming customers because he can’t succeed at anything else. This kind of behaviour is unacceptable, and it’s obvious he’s pulling this scam on as many tables as he can. Do yourself a favor and don’t waste your money here. Unfortunate for the establishment and owners of the restaurant as this guy is going to run the place...

Highly disappointing dinner experience. Decided to try this restaurant after seeing a solid review score on Google, but was let down thoroughly. Manager somehow made a normal night bad; and later, worse.

Firstly, on the service: Slow, inattentive, and unknowledgeable. We had to make several attempts just to get their attention for simple tasks; waiter did not know what al dente meant. I had to explain it as “undercooking the pasta” (Scandalous for any Italian restaurant - Let alone one that bears its name).

Secondly, on the food: Two of us ordered the squid ink pasta and both agreed it was sub-par. Little flavour, overpowering acidity level, squid was over cooked and water pumped out as I bit into it. My friend has ordered this dish at Pazta before and agreed it was not up to standard.

Thirdly, the confrontation: When we asked to send the food back, a manager arrived at our table with a highly condescending tone, claiming this is an authentic Italian recipe. He said if we wanted another order, that we would have to pay for it “since there was nothing wrong with his dish”.

Frustrated, we both left the food unfinished (nearly untouched), paid our check and left. After stepping out of the restaurant, the manager chased us and asked for thorough feedback. But while we shared our views, he repeatedly interrupted us and denied anything was wrong with his food. Yet he continued to offer us replacement dishes. We said this was our simple request 10min ago and that he had missed his chance, as we are now making our way to another restaurant.

Only giving this one star for its location....

We went here on a Sunday. We arrived around 1:20 PM. The only real option was the set brunch menu so we went ahead and ordered it for 2. The soup arrived cold around 20 minutes later. Following that we get the "appetizer" which was just French fries, some stale bread and other fried food - it was terrible and would not have been fit to serve to the prisoners when Tai Kun was still a prison. We waited another 30 minutes for the main course to arrive and it never came. The service was nowhere to be seen. I went inside to find someone that worked at the restaurant and they were just standing around - so at 2:20 I asked to cancel the order. We had waited one hour at that point for an order of spaghetti and they hadn't even started preparing it. We canceled the order and they offered us 50% discount on the set lunch price even though we didn't get the entree. Set lunch costs around US$45 each, and you couldn't pay me to eat at this place for that much. I would avoid this place at all costs. It is a good location and if you only want to come here and have a drink and sit outside, then I suppose it might be OK, but I would not come for the food or if you expect...