Sticks'n'Sushi - Restaurant Vesterbro — Restaurant in Copenhagen Municipality

I’ve eaten at all of Sticks n Sushi restaurants in Copenhagen and it’s always been a pleasant experience. Good food, great service and cozy ambiance.

My last visit made me think that their branch on Istedgade is possibly the worst place you can eat Japanese food in Copenhagen.

The service perspective of our dinner was terrible. In no small way due to our waitress being so despicably focused on sales.

When I politely asked what the restaurant's 1-3 most popular dishes were, instead of using the trust we put in her experience and providing honest answers, she saw the question as a door opener, an opportunity to get us to order several of the menu's most expensive dishes.

Needless to say we disregarded her blatant attempt at upselling, ordered a few plates of sushi and ended up leaving feeling hungry and deprived of what we had expected and hoped was to be a pleasant dinner among old friends that hadn’t seen each other in a while.

While the menu was indisputably gorgeous and must have cost a small fortune to create (stunning photos and print quality), the actual culinary experience was way under par. Rice and fish were both cold, as if taken directly from a fridge. A crazy additional charge for a tiny pile of extra wasabi was only surpassed by a ridiculous €14 bill for a bottle of tap water in a glass carafe (which we insisted and were granted be taken off the bill).

I get that the young waitress was doing her job and performing according to the training the company provided. And herein lies the problem. She was so focused on coercing us to spend as much as possible that she totally forgot that her job description is firstly to provide guests with an excellent dining experience. One that would want us to return again. Sadly, that will never...

Food and drink were excellent, but the service could not match the price level at all: Only my husband had ordered starters, but they served them first anyway with at least 15 minutes where I didn’t have any food and my husband didn’t feel comfortable starting They forgot a main part of my order which was an entire maki roll of 8 pcs, and I had to ask about it. It came when I had finished everything else so I ate 8 identical pieces of sushi in a row A cocktail order clearly also was forgotten for a bit, though they remembered that themselves within a reasonable time Parts of one order came later than the rest which was fine but they didn’t say why that piece was missing on their own initiative, had to ask.

We had a good evening anyway because we were both in a good mood and the chaos didn’t get us down but it’s a shame that a place with such good wares has such...

Honestly, the experience left a lot to be desired. The sushi tasted very mediocre, honestly. In the brochures, it seemed like they were selling something spectacular, but then you end up with sushi that’s clearly just typical chain food, and they charge a lot for it. We received a sushi roll with warm rice. Secondly, we placed our first order quite early, but it took a long time to arrive. When it finally came, we were told the kitchen was closed and it was no longer possible to order anything else. Normally, you would expect to be informed at least half an hour before closing so that you still have a chance to place an order. Lastly, they asked me if I have allergies and I told them to spicy food. Is not that I don not like, I really have migraines and puke, lips are swollen, etc...after informing them, they ofc brought me some of the sushi with some spicy...