La Corde à Linge — Restaurant in Strasbourg

My family and I ate at this restaurant 16 Oct 2023 for lunch. The waitress that served us was kind and the food was ok even if it’s a touristy establishment. What made me give a low rating was customer treatment of the head waiter or manager (?) and a particular waitress who happens to not be our waiter. This is what happened. I asked our waitress where the toilets are and she said ‘outside and downstairs’. There was also a sign that says toilets are in front of the entrance and downstairs. I told my family I was going outside to go to the toilets. They were still seated and finishing up their desserts. I went outside and since there was a tree outside in front of the entrance, I looked back at the restaurant thinking maybe there was a door to go downstairs. Not seeing one I tried to go to one side of the building to see if the entrance going to the toilet downstairs was there. Just then, this waitress came after me hurriedly and asked what table I sat in in an accusatory manner while the man near the entrance was watching as she questioned me. I said it’s inside and that my family is still there and I just want to use the toilet which our waitress said was outside. She ignored that and asked again what table I was seated in. It doesn’t take a genius to figure out that they had assumed I was going to leave without paying! I am not even carrying my handbag! Is it because I look Asian? If they are going to treat their customers like this, it is totally unacceptable. There was not even an apology. When I approached the waitress after I had cooled down, I asked her if she actually thought I was going to leave without paying, she just said people do that and that I should not take it personally. I shouldn’t? Not even an apology! They put me in an embarrassing situation and possibly will put more customers in the same situation simply because their English directions are wrong. That is simply bad business. Never going there again and telling my friends that there are...

Very poor service and customer orientation related to bad experience on 1st Mai 2023 (bank holiday): my husband and I arrived with 2 friends this morning at 11:10 am and the main waiter (a kind of manager) told us that it was to early to eat, what we accepted. But when we asked if we could have a seat and drink something in the waiting time, he answered that the staff was just eating and nobody had time to serve us. We asked again with a smile:” just 4 drinks”Again we got the answer “no, as I already told you”. When we were on the way to leave the terrace of the place we saw that another customer was just ordering a coffee and at another table with two persons did the same thing. So we asked this time a woman (waiter) if it would be possible ordering some drinks. My big error was to add that the guy (main waiter) just refused. So she asked him and he said “no”! Then we saw another (third) table ordering also some drinks… we were totally upset. We went several times in Strasbourg in this place and this never happened. Not understandable … we will never go there again. We tried to understand the reason for this behavior and found no plausible one. The sole explanation could be that our two friends were overweight… and the chairs were not looking so robust. But can this really be ??? Anyway we wanted to share this experience for the case anybody would have a similar one...

This establishment is a personal required visit when in Strasbourg. Since I currently live close to Strasbourg, I am here rather often. In all honesty, I have only eaten the salads that this establishment has to offer, simply because I love them. The menu itself has a wide range of offerings, but I can not get past the salads, which are plentiful and priced very well. During the months of good weather, outside seating is available, and my personal recommendation is to reserve a table. Generally, I walk by after arrival to the city and reserve a table for the lunch period, simply to ensure that I have a seat during a later period during the day. The staff has always been incredily friendly and attentive. I have visited with friends, who have ordered other items on the menu, and have been told by them that the preparation of the meal is tasty ... but those salads are too tempting for me to order anything else. Since the restaurant has a theme of an old-fashioned laundry, the decor reminds of times long-gone, and I have enjoyed seeing what is 'hanging out to dry,' although it only respresents the theme of the restaurant and history of...