English version: Finally, I had the pleasure of visiting “Lolita” for lunch!🥳🥳 5th place out of 7 from my list. Review: 16/35😔

Objectively:

1. Answering with the introduction of place, employee name, and correct text (1/3 points)
2. Polite and helpful (1/1 point)
3. Confirmation or not confirmation of reservation (1/1 point)
4. Greet and escort to the table (0/1 point)
5. Menu was delivered in 2 minutes (1/1 point)
6. Menu is clean and proper (0/1 point)
7. Ask for the aperitif before the meal (0/1 point)
8. Taking order at a time (1/1 point)
9. Suggestions and upselling (0/2 points)
10. Ask about the consequences of dishes (0/1 point)
11. Double-check the order (0/1 point)
12. Special table set-up depending on the dishes (if needed) (1/1 point)
13. The food was delivered on time, presentable, hot/cold as it has to be (2/3 points)
14. Feedback (0/1 point)
15. If the order was served as per guest request (0/1 point)
16. Paying attention during the whole dinner period (1/2 points)
17. Bill was delivered in 2 minutes (1/1 point)
18. Farewell the guest in a proper manner (0/2 points)
19. Staff grooming (2/3 points)
20. Staff attitude and behavior (1/2 points)
21. Staff professionalism (2/3 points)
22. Overall atmosphere (1/2 points)

Here's the translation:

1. Cannot reach the hostess: No response from any of the three calls within an hour;
2. The menu was dirty; pages were torn and greasy. (What happened?);
3. I couldn’t cut the dessert because it was super dry;
4. The stuff gathering was everywhere;
5. There was no hot water in the WC;

In summary, I want to express both positive and negative aspects: ✅ The ambiance is very nice with cheerful music and friendly staff. ❌ I ordered a coffee, dessert, and a cocktail together, but first, they brought the coffee and after 10 minutes - the dessert. The main course was served at time. Cocktail came only after the main course was finished. The dessert was delicious, but still couldn't cut.