I dined at this restaurant today and had very mixed feelings about the experience. First of all, the food was excellent — it completely changed my perception that Europe is a “culinary desert.” The server who mainly took care of my table, a very friendly gentleman, was wonderful. He was always smiling, kindly introduced the dishes, and shared a bit about the local food culture, which left me with a very good initial impression.

However, two other staff members seriously ruined the experience for me. First, another male server - after I had already placed my order, I politely asked him for the WiFi password. He responded very impatiently and, with a rather angry expression, told me that the WiFi password was written on a table inside (while I was sitting outside), and that I should go check it myself. I felt extremely awkward but still thanked him politely. Later, when I asked the friendly gentleman (the one who had been serving me), he warmly opened the menu and showed me that I could simply scan a QR code to connect. This left me wondering — is this a training issue, personal attitude problem, or even something worse like racial bias?

Second, there was a female staff member. After finishing my meal, I tried to ask her for the bill because the two male servers were not nearby. She was working at the entrance and, very rudely, told me that she was “not a server.” However, I clearly saw her serving drinks and moving around the restaurant. I don’t understand — even if she wasn’t assigned to my table, couldn’t she simply call someone over to assist me? What’s more frustrating is that I noticed she was much friendlier toward white customers.

In short, while the food was truly outstanding, the service experience was extremely disappointing.