POZANGMATCHA — Restaurant in Dusseldorf

I visited Pozangmacha together with my girlfriend and another friend. We reserved for 3 people and arrived 20 minutes late. Our reservation was gone and that's fair enough, even though I'm not used to that. After entering the cute looking restaurant we were greeted by two staff members who looked very surprised to see guests and quite frankly a bit overwhelmed. So overwhelmed in fact that they didn't even greet us and just placed us at the counter in the middle of the restaurant with an option to get a table later. We went with the that, since the Pozangmacha is supposedly a very good Korean place and ordered some drinks and food. We got the drinks quite quickly, but had to wait for our food for almost thirty minutes while the customers that came after us started digging into their meals before us. During that time I was bumped into a lot, not by the guests surprisingly but by the waitresses.

After a while a table was free and the two unmotivated staff members promptly placed a group of other guests there, that came a long time after us to the restaurant. We complained to the staff and they removed the other guests from the table again so we could sit there. I feel quite bad for the other guests as this is a situation that could have been avoided very easily.

Food and drinks in the Pozangmacha aren't exactly cheap (bottle of Chamisul Soju is 9 € for example ) , so we expected a lot. We ordered fried chicken and gol bang i so myeon. The dish with snails was okay, albeit very boring and bland tasting. The real catastrophe was the chicken though. I have never ever in my life whether it be in Korea, the UK or Germany eaten such greasy, disgusting and chewy fried chicken. I really hate saying this but I'd prefer a bucket of KFC for a third of the price any day over this.

The makgeollli was nice though, so we spent the evening drinking that. The waitresses forgot to bring us our last batch so we decided to wrap it up and pay. To sum the evening up we found the forgotten makgeollli on our bill.

All in all the evening was very chaotic paired with the worst food I have eaten in a long time and staff so unmotivated and impolite it makes the German service almost look really good.

I do not recommend this place at all. In fact, I recommend to stay away from it and try another place in Düsseldorf!

Please feel free to contact me if you have...

Ich hatte heute ein äußerst unangenehmes Erlebnis in diesem Restaurant. Am Freitagabend um 18 Uhr habe ich telefonisch einen Tisch für heute Abend um 19 Uhr reserviert. Das Telefonat verlief reibungslos, und ich habe die Uhrzeit sogar zweimal bestätigt. Doch als ich heute um 19 Uhr im Restaurant ankam, wurde mir gesagt, dass meine Reservierung angeblich um 18 Uhr gewesen sei, da Reservierungen nach 19 Uhr grundsätzlich nicht möglich wären.

Die Bedienung, die mit mir sprach, ließ mich sehr unwohl fühlen. Sie bestand wiederholt darauf, dass eine Reservierung um 19 Uhr unmöglich sei, was implizierte, dass der Fehler bei mir lag, und wies mich unhöflich darauf hin, dass sie nichts für mich tun könne und ich draußen warten müsse (zu diesem Zeitpunkt warteten bereits etwa 20 Personen vor dem Restaurant). Nach mehrfacher Klarstellung meinerseits, dass ich tatsächlich um 19 Uhr reserviert hatte, wurde mir letztendlich ein Platz um 20 Uhr angeboten. Da ein Freund von uns wegen einer Zugverspätung etwas später kam, nahm ich diesen Vorschlag an.

Nach dem Essen sprach ich das Problem beim Bezahlen nochmals an und erhielt plötzlich die Antwort, dass es sich um einen Fehler des Restaurantinhabers handelte. Jedoch erhielt ich während des gesamten Abends keine Entschuldigung, und die Mitarbeiter zeigten sich wenig freundlich. Ich verstehe, dass dies nicht die Schuld des Personals war, dennoch möchte ich betonen, dass ich seit 2016 Stammgast in diesem Restaurant bin und so eine Situation noch nie erlebt habe.

Als Asiat freue ich mich sehr darüber, dass asiatische Restaurants in Europa immer mehr Zuspruch finden (in den letzten Jahren sind viele davon sehr beliebt geworden). Doch ist es möglich, dass inmitten des Trubels die Gastfreundlichkeit vernachlässigt wird? Diese Erfahrung hat mich wirklich traurig gemacht. Ich schätze das Essen und die Atmosphäre hier, aber wenn der Besucherandrang das Esserlebnis beeinträchtigt, finde ich das persönlich sehr schade.”

오늘 이 식당에서 매우 불쾌한 경험을 했습니다. 금요일 저녁 6시에 전화로 오늘 저녁 7시에 예약을 했습니다. 통화는 원활했고 시간도 두 번 확인했습니다. 그러나 오늘 오후 7시에 식당에 도착했을 때 제 예약이 6시였다고 하며, 7시 이후로는 예약을 받지 않는다고 들었습니다.

응대해 주신 직원분은 저에게 매우 불편한 감정을 주셨습니다. 직원은 7시 예약이 불가능하다는 점을 계속 강조하며 마치 제 잘못인 것처럼 암시하였고, 무례하게도 제가 할 수 있는 게 없다며 밖에서 기다리라고 했습니다 (그때 식당 밖에는 약 20명이 대기하고 있었습니다). 저는 7시에 예약한 게 맞다고 거듭 설명한 후, 결국 저녁 8시에 자리를 제공받았습니다. 저희 친구가 기차 지연으로 늦을 예정이라 이 제안을 수락했습니다.

식사를 마치고 결제할 때 다시 이 문제를 물어보니, 갑자기 사장님의 실수라는 답변을 들었습니다. 그러나 처음부터 끝까지 사과는 받지 못했고, 직원들의 태도도 친절하지 않았습니다. 이 일이 직원의 잘못이 아님을 이해하고 있지만, 저는 2016년부터 이 식당을 찾아왔고 이런 상황은 처음 겪었습니다.

아시아인으로서 아시아 식당이 유럽에서 인기를 얻고 있는 것을 매우 기쁘게 생각합니다 (최근 몇 년 동안 많은 아시아 식당들이 매우 인기를 끌고 있습니다). 하지만 바쁜 일로 인해 손님에 대한 배려가 부족해진 것일까요? 이번 경험은 저에게 정말 슬픈 기억으로 남았습니다. 이곳의 음식과 분위기를 좋아하지만, 손님이 많아짐으로 인해 식사 경험이 방해된다면 정말...

We got soju at this place and were extremely happy. But there was some miscommunication about the time and we were sorting it with the waitress (who was decent) but one of the male waiters was extremely rude and was trying to get us out of the restaurant even before it was 11 (the legal time to shut a restaurant due to covid). He threatened to call the cops as if that’s the solution to it all. It was not okay coz we were in the right and ofcourse he dint call the cops coz his argument was invalid. I just think there is a decent way to speak to your customers, when we have ordered there and paid for it, especially when we were waiting for our food to be given to us for take-away.

So DO NOT GO HERE GUYS! They ruined our last Saturday night before covid. Terrible customer service. Pozangmatcha you need to teach your staff what...