Münchner Stubn — Restaurant in Munich

I visited Münchner Stubn, located conveniently near Munich Central Station, after a long and exhausting day of travel. With a reservation in hand, we were looking forward to unwinding with some hearty Bavarian-Naples fare in what appeared to be a bustling, authentic spot. The place was packed, which initially seemed like a good sign of its popularity, and we were greeted politely by a staff member named Thomas, who escorted us to our table without issue.

However, that's where the positives end. The restaurant was so crowded that no waiter appeared to take our order for quite some time. We noticed a QR code on the table – a common digital ordering system these days – and decided to use it for efficiency. We scanned it, placed our order, and even completed the payment online, as the system required it upfront. The process was straightforward, and we received confirmation that the payment had gone through, with the amount deducted from my bank account and clearly credited to Münchner Stubn.

When a waitress finally arrived, apologizing for the delay, we informed her of our online order. She checked her system and returned claiming no order existed. I showed her the proof of payment on my banking app, but she dismissed it and walked away without further assistance. Frustrated, I followed her and requested to speak with a manager, who turned out to be Thomas – the same person who had welcomed us so courteously.

Thomas initially seemed willing to help, asking to see the proof. I obliged, but his demeanor shifted dramatically. He insisted the payment was invalid, accused us of lying, and began shouting in a highly unprofessional manner. Despite my polite requests to double-check or find a resolution, he stormed off, ignoring us completely. I had to chase after him just to get any response, only to be met with more shouting and denial. He refused to acknowledge the banking evidence and demanded we reorder through the waitress and pay again – essentially forcing us to pay twice for the same order. Exhausted and not wanting to escalate further in a foreign city, we reluctantly complied. Thomas gave me his card and told me to complain at the email on it. I won't be doing that since I'm sure he manages the emails and will just delete it.

The food itself, when it finally arrived, was actually quite good – flavorful Bavarian-Naples dishes that lived up to the restaurant's reputation for quality. But by that point, our evening was utterly ruined. What could have been a simple IT glitch (which are common in digital ordering systems) was handled with aggression and zero empathy, turning a relaxing dinner into a stressful ordeal.

In a city like Munich, where hospitality is key to the tourism scene, this level of rudeness from management is unacceptable. Restaurants should train staff to manage technical issues gracefully rather than alienating paying customers. I won't be returning to Münchner Stubn and would advise others to think twice, especially if you're relying on their digital system. There are plenty of other spots near the station that value their...

Without a doubt the worst service I have experienced for years, anywhere in the world.

Dining on my own, I arrived to a small queue of two groups waiting to be seated. Reached the front of the queue and was then ignored for five minutes. Waitress came and went from the entrance a few times, ignoring me. I almost left. Another single person arrived, and the waitress served him first. I informed her I had been waiting and she did indeed seat me first.

I was seated at a table with a stranger. Neither of us were asked if this was okay. This would be wildly abnormal in Australia, but perhaps that’s just the way things are in Germany. Roll with it.

The restaurant clearly caters to a tourist market, most of whom speak English, But does not bother to have an English menu. There is a QR code with a link to one.

The food is lacklustre. I had the schnitzel, it underwhelmed me. I guess schnitzel can’t be too amazing, but somehow for 24 euro I assumed it would be. Wrong.

The atmosphere is noisy and chaotic. Even if I had wanted to speak to the stranger opposite, I probably couldn’t have without yelling. Perhaps it’s what you look for in a traditional Bavarian restaurant, that sense of a raucous brew house, but when the staff are grumpy and indifferent, it detracts from it.

I had a beer. I wanted a second, but could not attract the attention of wait staff to ask for one, despite multiple attempts. Even when the waitress delivered the meal of the person opposite me she did not pause to make eye contact with either of us, and rushed away as I said excuse me.

I finished my meal and just wanted to leave. I spent ten minutes attempting to flag down a staff member to ask for the bill. I could not.

Therefore I stood up and returned to the front of the restaurant. Again, joined a queue of people waiting to be seated. After five minutes I was to be served, and informed the waiter where I had been sitting and asked whether I could pay the bill. “Of course”, he said gruffly to me, before tapping away on the register briefly. Without further acknowledging me, he then walked away, to the back of the restaurant and out of sight, for a minute or two. Returning, he started clearing away some napkins that someone had left on a counter, and then walked away again, totally ignoring me. So I told him that I was leaving, and walked out the door. That got his attention, he followed me outside and started abusing me for leaving without paying. I told him that clearly I was willing to pay and that I’d been TRYING to pay for fifteen minutes. He scoffed at me, continued to abuse me, and I presume was going to assault me because another staff member came and stood between us, encouraging him to walk away.

I then paid the bill and left.

The food here is not worth the hassle....

We ordered via the QR-Code on the table and waited 1 hr++ for our food. Our waiter told us that they didn't receive our orders just because we ordered using the QR code and didn't order it from him directly. The funny thing is, we ordered 2 cokes and the 2 cokes came immediately but somehow they "didn't receive our food order" (which was submitted in a single bill)?????

The whole time the waiter was also super moody and grumpy as we didn't order directly from him. And he just chose not to see our table and our raised hands when we kept trying to get his attention to ask him where the heck were our orders since we have been waiting for so long. When we finally got his attention, he would tell us how we should have ordered directly from him and this would not have happened. At about 50min mark, another waiter came and just throw us some other platter that we did not order. We were left so confused and thank god we didn't touch that wrong platter because I wouldn't be surprised if they asked us to pay extra for it. By this time, we were so ready to stand up and just leave but unfortunately we have already paid for our original orders via the QR ordering, so literally nothing we can do except waiting until we finally got our correct orders after like an eternity...

Like come on, if you dont want your customers to order from QR codes just so you can get "tips" from them, then just don't have it as an option in the first place? Plus, if your service was good either way, we are more than happy to give you a tip on top of what we have already paid through the QR code system. Whats up with the black face and attitude?

Food was expensive and medicore at best. There are definitely better places in Munich and I honestly wonder where all the 5* reviews come from, especially on the service. Saw another review that had exactly the same experience with the QR codes we had. Go at your own risk especially if you...