The menu says that the Classic American Pancakes are served with Maple Syrup. Indeed, multiple dishes make this claim. My friend confirmed with the waiter before ordering that this was indeed “real maple syrup.” The waiter said yes. However, when the pancakes arrived my friend tasted the syrup and found that it wasn’t maple syrup. When he asked the waiter about this the waiter continued insisting it was. My friend requested to see the bottle that the syrup had come from.
Next, the owner of the restaurant came over and insisted as well that it was maple syrup. My friend reiterated his request to see the bottle. The owner brought the bottle, which read simply Pancake Syrup (with maple flavoring). My friend then showed the owner that the ingredients on the bottle were glucose (the primary ingredient of simple sugar syrup), an emulsifier, and “maple flavoring” - not maple syrup, which, my friend kindly explained, came from a tree. The owner said, “okay, I thought it was maple syrup” and then asked “so do you want the pancakes or not?” My friend said no, wanting only pancakes with maple syrup, the latter being the critical element of his interest in the dish.
All of this is fine. These things happen, particularly in Europe where such familiarity with maple syrup is low. In any case, the problem and rating come from what happened next. No one brought my friend a menu to ask him what else he might like. No one apologized for misrepresenting the dish on the menu, insisting that my friend was wrong, or turning it into a spectacle that the whole restaurant watched. The restaurant was in the wrong. This was proven to them, and instead of apologizing or being kind about it they never returned to our table but for the check and were rude to us the remainder of our time there.
And now that the owner knows, we will see it he corrects his menu or starts serving the dish as advertised.
Separately, beware that they rarely have everything on the menu; this was our third visit and each time we were told the first dishes we wanted weren’t available. Overall, proceed...
Read moreAberrant; never has a single word described this place so perfectly. After being seated at what seemed like a massive effort to our waiter we order. Now the menu a staple of an eggs Benedict is the salmon; why say it's an egg Benedict then charge extra for the salmon. We order and a good 20 minutes later we still don't have our drinks. After vocalising this our waiter comes over and says there has been a mix up in the kitchen. There hadn't been he just didn't process out order. A short while after this we finally get our drinks. My flat white after being spilt all over the place by the waiter (in fairness he offered to replace it but at this point I'd waited half hour for my coffee I just accepted it) tasted the same as one I got previously from MacDonalds. My fiancé ordered an English breakfast tea. Now I know Hungary is not know for it's tea but if you served that tea in the UK you'd be tried for treason, hung drawn and quartered. It wasn't tea and it would be uncivilised to describe what it was. 45 minutes later food arrives. I didn't realize war time rationing was still in effect. The morsel of food that was served was nothing more than a few mouthfuls and disappointing they were too. The eggs were okay but it is hard to mess up a poached egg let's be honest. The hollandaise sauce was gritty and over powering. There was that much on the plate I felt like running down to the river and getting a life ring for me poor muffin's. 4 mouthfuls later it's over. Ask for the bill and 15 minutes later we still don't have it our waiter is faffing elsewhere. My fiancé ends up going to pay at the desk. Given the shocking experience she asks the service charge to be removed. You'd think she'd ask for a human sacrifice. I'm sorry the service charge is earned and this place didn't earn it. There was nothing good about this place, nothing grand and one of the worst over priced breakfasts I've ever had. A weatherspoons breakfast is better and that's...
Read moreFor those who dont want to read the basic idea is that the place is overpriced and wrongly advertised.
First of all in my opinion, this place is for people to satisfy their ego. It is a mid priced place but in my opinion the price is still not worth it. Some might say that I am expecting too much after the things I say but this is my opinion. (Maybe I expect too much from such basic place)
We tried eggs benedict, and two different breakfast plates, all tasted well but nothing extra. They tried some meaningless addings to the breakfast plate that does not add anything to the entirety of the plate (which is one of the reasons I say they are just trying to be fancy).
The eggs benedict was nice, the flavors were one and hollandaise sauce had no bad egg smell, but my plate had a damaged edge :D (how can you miss such basic thing). For a place serving eggs benedict with micro sprouts on it, this is not okay. This shows that the place is only doing these fancy things with no knowledge and to satisfy ego of people coming (in my opinion). Friend ordered tea but there was no tea bag plate. And some other stuff.
I might be overreacting but this is my opinion. I know that with time prices get more expensive but still I believe it is not...
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