Budapest Marriott Hotel — Hotel in Budapest

Fantastic stay excellent way to celebrate my 60th birthday.||Everything was superb about my recent stay at the Marriott Budapest. This is at least my 5th stay here as I visit often to visit family but the location adjacent to the Danube River from the Pest side is just heart stopping. ||Weather allowed us to sit nightly on our balcony and watch the ships sail by.||Make sure you eat breakfast at the main floor restaurant. The breakfast options are so vast you will definitely have a difficult time deciding what to eat. I was there for 4 days so each day I tried something different and never got bored with the options. ||The staff at the Marriott always seems to go out of their way to make sure we were having a great time. ||The moment I arrived to check in, Benjamin greeted with me a smile, asked about my travel journey and recognized my Titanium Status and thanks me for my loyalty to the Marriott chain. I room was not quite ready but he assured me it would be brief and I would be notified via text when it was ready. They have an M Lounge on the 1st floor across from the lobby so he took me there and told me it would be a brief wait as they prepared my room. The wait, was short, no more than 45 minutes and I was informed my room was ready. I was upgraded to a river front suite using my cert and it was worth the use of them; the room was fabulous and spacious. ||Our daily housekeeping staff ensured we had clean and freshly stocked supplies. One day during our stay, we wanted to stay a bit longer in the room after breakfast and we asked for a later housekeeping service to which she had no issue about doing so. I think we had to take a nap because we just ate a rather large breakfast. ||M Lounge staff were always cheerful and willing to assist with any special request. Jessica was one of the lounge staff one evening and she was an absolute delight to chat with. She keep our drinks refilled throughout the night even though we knew that was not her job. We got to experience her cheerful hospitality the following morning at breakfast on the main floor.||My last day I requested a late check out of 3:00 pm which was honored and during that morning while sitting on the balcony watching to ships go by, someone knocked at my door. I thought maybe it was housekeeping but to much to my surprise, I was presented with a birthday cake and card sighed by the manager wishing me a happy birthday. I was never expecting such a gracious offering. The cake was delicious my travel companion and I almost finished it all. ||Upon checking out, Front Desk Agent Benjamin was there. He assisted me with check out and asked about me stay and wished me a happy birthday. Thanks for the little extra recognition Benjamin.||I will be back in Budapest this holiday season and you can rest assured my hotel of choice will be the Budapest Marriott. ||Joseph K,...

Total Disappointment – Never Again Marriott Bonvoy in Europe My husband and I stayed at the Marriott Bonvoy in Budapest from April 19 to 23, 2025, following a wonderful experience at the Marriott Bonvoy in Doha (Qatar) between December 27, 2024, and January 3, 2025. Everything in Doha had been perfect: truly elegant property, a room with a sitting area and a sea-view terrace, and an excellent front desk and concierge service. It was precisely based on that flawless experience that we decided to rely again on the same hotel chain, this time choosing a property in Europe. Unfortunately, it turned out to be the worst experience of our lives: staff were tense and rude—even in their body language—the room was ugly, and the hotel itself was unpleasant! The booking was made through a travel agency in Livorno (the best, as always), requesting a high-floor room with a view of the Danube. Upon arrival, we were assigned a room on the 3rd floor. However, they offered us a paid “upgrade” to a room on the 4th floor, claiming it had views of both the Danube and the Castle. We accepted, but upon entering the room, we discovered the view was far from what was promised: the room was on the side of the building, overlooking a small square for 90% of the view, with only a small corner glimpse of the castle. We went straight back to reception to reject the room, and at that point—almost out of spite—they told us our new room would now be on the 1st floor!! We firmly refused and asked to speak with the manager. Eventually, they gave us a room on the 3rd floor. Once there, it was appalling! At the end of a long side corridor—it felt like the service rooms. We returned to reception and again asked to speak to the manager. A person came out who, in our opinion, was not the manager. After a lot of useless talk, he did not give us the room we had paid for. And we ended up spending five days in a dreadful room, with an old bathroom that had a hazardous step at the entrance—a real tripping danger at night… We spent five days in absolutely unacceptable conditions. A shameful experience that has FOREVER ERASED the MARRIOTT BONVOY brand from our list for the future. It’s incredible that two rude reception employees can ruin the image of a global brand. Final note: the concierge service was also disappointing. We asked them to book tables at three restaurants, but we were always told there was no availability—except at the places they suggested!?! We made the reservations ourselves and went to all of them, including the famous New York Café, Parisi Passage, and the Leo Rooftop. Yet another sign of the lazy and unprofessional attitude of the staff in Budapest, a far cry from the excellence we experienced in Doha. This experience has made us seriously reflect on the differences in the concept of luxury between the Arab world and certain...

We spent Christmas Eve 2022 in Budapest Marriot Hotel to attend the christmas fair. It was a delightful visit. The hotel was clean, the food was great but that's about it. The only thing I am really not happy about is their customer service.

Maybe we were unlucky to meet up less experienced staff. Mistakes can happen, nevertheless it did not feel like a stay in a five star etablissment.

Just to name a few incidencts, since I'm not here to point out negativity but to help with future improvements.

First scenario: We decided to drink a cup of tea in the lounge. After we had waited for about 20 minutes we finally could reach out to somebody to make our order with. We waited another 15 minutes and waved to the nice Lady to check if they maybe had forgotten about the order. Besides us there were only two more people sitting in the Lounge so my assumption was that they were maybe busy with other tasks. That was in fact not the issue. We had time, so we patiently waited. As the order arrived we were kind of frustrated because it was the wrong order. After several communicational difficulties they got it sorted out. It wasn't that dramatic. It can happen to anyone and anywhere.

Second scenario: Somebody had mistakenly sent the receipt for the laundry service onto our room, even though we had never used it. To make sure they wouldn't book it onto our room, we went straight downstairs to the reception to clear the matter. The receptionist, a young Lady, was not really paying attention to our request and waved us off with disrespect. She claimed she would "take care" of the problem. At this point we were quite upset and knew to be alert when checking out. She did indeed not take care of it. The day we checked out we had to inform the staff to actually let us see the invoice since at first they did not give it to us but only said goodbye and thank you for the visit, trying to get rid off us as quickly as possible. Maybe she had a bad day, who knows. After the young Lady printed us a copy of the invoice I went through every single purchase and figured out that things were booked that we had never consumed. I asked the staff to kindly explain the details to me. She could not answer. Luckily a teammember next to her could help us out. After a long frustrating discussion we came to an agreement to get us the correct version of our invoice with the correct amount of money to pay.

I do have to make a shoutout to a staff member named "Alan". He was our highlight during our stay. A very attentive,...