Hotel Zenit Budapest Palace — Hotel in Budapest

A wonderful hotel in the heart of Pest, with excellent transportation links.||A very minor word of caution: as of February 2025, the hotel is undergoing renovations- although I must quickly add that these works did not negatively affect our experience in any meaningful way.||Other than a minor, though unfortunate error on check-in, our interactions with the staff were efficient and even then, uniformly polite. Although, I’ll add with some minor regret that the receptionist neglected to query if we’d enjoyed our stay on check-out - I always find this question to be a gracious touch on departure, that also serves as a useful opportunity for feedback. I mention this relatively insignificant critique purely to highlight the high level of service and comfort that defined the rest of our experience- it’s just a pity to see a top-tier operation stumble slightly at the finish line. ||The hotel is a few moments stroll from the airport bus terminal point and is literally seconds away from the convenient and scenic tram line No. 2/2B, which serve the Pest side of the Danube and which offer easy transfers to Buda. Honestly: the location simply cannot be rivalled in Budapest- it’s the perfect base. Given this central location, food options are abundant. I should also add that the area surrounding the hotel (and indeed all of the central areas within the city) felt perfectly safe, even at night. ||Within the hotel room, which was perfectly clean, tea/ coffee facilities were on-hand, while the shower, often a point of disappointment for me when travelling, was outstanding. Additionally, the temperature in Budapest hovered around 0 degrees celsius throughout our stay, yet the temperature within the room was perfect.||This was our second visit to this hotel and I could easily envision another trip. On reviewing this hotel two years ago, I entitled my verdict: “Among the finest hotels in Europe” - I’m happy to report that I retain that opinion. Although we had a tiny number of sub-optimal moments on this occasion, it would be madness to criticise this hotel in any serious fashion. It’s a gem in the heart of beautiful Budapest....

A wonderful hotel in the heart of Pest, with excellent transportation links.||A very minor word of caution: as of February 2025, the hotel is undergoing renovations- although I must quickly add that these works did not negatively affect our experience in any meaningful way.||Other than a minor, though unfortunate error on check-in, our interactions with the staff were efficient and even then, uniformly polite. Although, I’ll add with some minor regret that the receptionist neglected to query if we’d enjoyed our stay on check-out - I always find this question to be a gracious touch on departure, that also serves as a useful opportunity for feedback. I mention this relatively insignificant critique purely to highlight the high level of service and comfort that defined the rest of our experience- it’s just a pity to see a top-tier operation stumble slightly at the finish line. ||The hotel is a few moments stroll from the airport bus terminal point and is literally seconds away from the convenient and scenic tram line No. 2/2B, which serve the Pest side of the Danube and which offer easy transfers to Buda. Honestly: the location simply cannot be rivalled in Budapest- it’s the perfect base. Given this central location, food options are abundant. I should also add that the area surrounding the hotel (and indeed all of the central areas within the city) felt perfectly safe, even at night. ||Within the hotel room, which was perfectly clean, tea/ coffee facilities were on-hand, while the shower, often a point of disappointment for me when travelling, was outstanding. Additionally, the temperature in Budapest hovered around 0 degrees celsius throughout our stay, yet the temperature within the room was perfect.||This was our second visit to this hotel and I could easily envision another trip. On reviewing this hotel two years ago, I entitled my verdict: “Among the finest hotels in Europe” - I’m happy to report that I retain that opinion. Although we had a tiny number of sub-optimal moments on this occasion, it would be madness to criticise this hotel in any serious fashion. It’s a gem in the heart of beautiful Budapest....

A fair bit of warning before you enter this property : leave your valuables at home, your phone and even clothes at home. They are not safe here as they very well knowing that a tourist from another country who leaves the next day cannot very well afford to get into this kind of mess.||Before going on this medium, i tried decently to contact them them by mail but after no response to what i believe is the most important requirement for any hospitality business, goods security of guests, I am forced ro write this review.||||I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at your hotel.||Upon returning home to India and unpacking our luggage, we discovered that several valuable items were missing. ||The details of the missing items are as follows:||Four watches (1 Hublot watch, 1 Guess watch, 2 more watches)||One Burberry perfume (only the perfume bottle was stolen, while the box remained)||We had left the hotel shortly after check-in for sightseeing and were completely unaware of this theft until we unpacked at home. Given the circumstances, it is likely that the theft occurred during our absence from the room.I definitely think it was housekeeping. ||if your hotel was keen on making ones vacation as memorable as they again claim, they would be keen to help their guests. This is definitely not a precedence which you would like to set for your future guests, as i am sure will not be the last of such complaints if the culprit/culprits are not found.||I wish i could give a negative rating to this property.||I however sincerely believe that if the management tries it can redress this situation and only after no response on mail i am writing this review hoping that some action...