We ordered today 2 salads via Grab – unfortunately, it was a very disappointing experience.
We asked about the dressing, as there was no information provided in the description. We were then told it was mayonnaise and sweet chili sauce – something we absolutely didn’t want.
We kindly requested a simple alternative like olive oil and lemon, which is normally provided free of charge and considered standard with a fresh salad. We just wanted it to be substituted for the mayo dressing. Instead, we were asked to pay an additional 18,000 IDR – and initially via bank transfer outside the Grab app (!). We insisted that the extra charge should be booked through Grab – which was eventually done.
For the 18,000 IDR extra, we received a single wedge of lemon and a bit of oil, which, frankly, feels almost insulting when other restaurants include that for free by default.
The food itself was also disappointing: – The beef salad had very little meat, and what was there was overcooked and dry. – The vegetable salad was just tomato, cucumber, and onion – without any dressing at all. – Overall, highly overpriced for what you actually get.
I was genuinely looking forward to a fresh, high-quality salad – but what we received fell far short of expectations.
Conclusion: Poor customer service, lack of transparency in the menu description, extra charges for basic things like a slice of lemon – and a meal that simply doesn’t deliver what it promises. Value for money: 1 star. Unfortunately, not...
Read moreA Must-Visit Culinary Spot in Ubud! 🌿✨
Soul Kitchen Ubud is an absolute gem! From the moment you step in, the cozy and stylish ambiance makes you feel right at home. The combination of warm hospitality and a beautifully curated menu creates an unforgettable dining experience.
I had the Beef Shashlik, and it was simply outstanding! The meat was perfectly grilled, tender, and packed with rich, smoky flavors. Pairing it with their side dishes made it even more delightful. To top off the meal, I tried the Custard Slice, and it was pure perfection – creamy, smooth, and just the right amount of sweetness. A perfect ending to a fantastic meal!
The service was impeccable, with friendly and attentive staff ensuring everything was just right. Whether you're craving something hearty or a sweet treat, Soul Kitchen Ubud delivers an exceptional experience.
they Also Have Special Promo for Grill Menu and Spagheti
🌟 5/5 – Highly...
Read moreI ordered a meal of Gojek, while it was expensive I didn't mind because I was looking for something nice to eat.
The food was the worst size servings that I have ever experienced. My milkshake was a half serving even though filled with ice/water and tasted horrible. The worst part is that it cost over 70,000 rupees. The pasta while it tasted very good was about a quarter serving. Seriously it was an absolute joke. It coat over 170,000 rupees and was about 5 mouth fulls. No restaurant would dear serve there customers like that in person, yet they obviously felt they could get away with it over Gojek.
I complained to Gojek and only recieved 10,000 compensation for over a 350000 rupee meal. At least the desert was good.
You can see the past is about 1cm high in the box in most places.
All in all an absolute disappointment. Total rip off. Don't put yourself through the...
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