Glas Restaurant — Restaurant in Dublin

I am hesitant to put a bad review on service - I usually think: "it was just my experience" - but this time I feel like it's kind of disservice if I don't inform how bad it felt.

I had Glas on my list of "want to go" for a while. We walked in on a Thursday evening (we were in 3 people) and the man who received us already felt a bit arrogant when mentioning that we were so lucky to arrive and be able to sit, even if we made no reservations (it was a quiet evening and there were a few tables available...). Ok, to me it might have seemed an arrogant way to welcome guests in, but it could be seen as funny and sassy.

Sitting down and looking at the menu, it looked amazing, I was eager to have an entry and a side - my mate was going for an entry but the waiter asked what would be the main, he informed he'd like no main. The waiter then explained that for himself it's no problem, but "they are trying to run a business" so we'd have to order entry and main at least. My 3rd friend is actually a meat eater, he had already had dinner and was just with us for the company. He informed it to the waiter at that time. The waiter went to talk to the manager and returned informing us that yes - we'd all have to order entries and mains, or leave.

For me - and to my friend who is a chef, it doesn't make sense that a restaurant forces you to have a number (and certain types) of their options so that you can be good enough to be eating at their restaurant. My friend also explained to me that renowned chefs don't have service done this way at their restaurants. If it is for the money - which I believe it must be - the table who eats less food leaves faster. Plus, it wasn't even a busy night - like I said, there were a few tables available.

I am very happy to be living in a city where vegan options are increasing, as I've been a vegan for around years, but this experience made me feel sad to realise that a vegetarian/vegan restaurant could have this arrogant vibe to it. Fortunately we have many other great...

The restaurant is nice, if a bit dark, and the setting overall feels of good quality, but the staff really let it down. When we arrived our waitress would not leave us alone, until it came time to bring our drinks over from the bar at which point she decided to have a long chat with some of the other staff whilst our drinks nicely warmed up. during this time a male staff member was incredibly rude to the people sat behind us, essentially mocking them for not having eaten there before and not understanding the menu, and making them feel quite bad simply for asking if the portion of chips would be enough as a starter (they then later paid with a voucher they had been given as a gift and he let out a loud sigh again to try shame them for this which was unacceptable). The manager seemed to be dressed in casual clothes whilst the other service staff were in smarter clothes, which then made it weird that when asking for the manager someone dressed scruffy comes over and asks "whats up?". about half way through the meal one of the waiting staff had a group of her friends turn up, who proceeded to get drunk at the bar, and ruin a lot of the atmosphere, whilst the wait staff all went and joined them for a conversation consisting mostly of laughter and swearing. The final negative was when coming to pay. When we were told the bill, the waitress then asked if we wanted to add a tip on card (which i think is extremely rude already), and when i said yes, she then said "ok, how much?". when I asked if i could just add it myself she said "no, you have to tell me and then ill add it to your total". This made us feel very uncomfortable, and then she got pretty grumpy when i only wanted to add a £5 tip (which was generous given the service). Ive never ever experienced having to vocally tell the waitress how much i want to tip her to her face and it was very awkward for us all. The food overall was decent but nothing particularly inspiring. Been to many vegan restaurants with higher quality food for...

I booked this restaurant tonight as my mum was visiting from Cork and I had really good meals a few times. All was going great until dessert. The food was good, the service was good .Then the customers beside us, who arrived when we were finished our starters, were served our desserts. Then someone tried to serve us desserts which we didn't order. I told the girl that they weren't ours and that I thought that the other people were served ours or they had forgotten ours. She replied "absolutely not, there is just a delay,". Later on, the customer beside us said "I think we might have eaten your desserts". We joked about it a little. That same waitress. How to describe her, she was the girl who had served us the Amuse-bouche. Dark hair and glasses, proceeded to give me "looks" for the night. My mum said it to me. It was more than once or twice and even as we were leaving . My mum's creme brulee was like soup and she did mention it to another waitress. We got the bill and there was no apology for the inconvenience of waiting 50 mins for dessert, being lied to rather than admitting the mistake, having a waitress who had such a terrible attitude. The cost of one dessert was taken off them bill. I apologised to the girl who brought the bill. Normally I tip very well but because I was charged for one dessert, had been lied to and had to tolerate the "looks", I didnt leave any tip. I felt bad to the other girls who served us. They absolutely deserved something but the experience just wasn't good because of one. rude girl.. That one girl needs to learn that you do not have an attitude with a customer. You absolutely do not lie or treat them like dirt for the restaurant's mistakes and who didn't cause the issue..I for one will not tolerate such lack of professionalism. It's a shame because it's a gem of...