We ordered 6pcs chicken bucket for takeout. We only check it when we arrived at home. Husband was so disappointed coz it's all drumsticks (leg part) what's more disappointing was I ordered a single mango sundae for takeout. It's a separate order from the chicken bucket. With other fast food restaurants specifically mc donalds, it will take only 2 to 3 mins max for a single sundae and a regular fries to be served. So I was really confused why I had to wait for about 20 mins for a single sundae. I even had to ask one of the crew if I can already have my order as it's only a sundae.

Another story was a few months already. I don't know if it's still the case there but it says that Jollibee closed at 10pm, we tried many times before to eat there at around 9.20 pm. Crews/staffs always tells us that they can cater for takeouts only as it's about closing time. So we did take outs but the last 2 times we tried to buy chicken joy already anticipating it will be for takeout they told us they don't have fried chicken anymore. I mean at 9.20? If the staffs need to be clock out at exactly 10pm then they should adjust the closing time. Just close at 9pm? So staffs can clean and close the restaurant properly without the hassle of still serving clients.

I can definitely give chances for unsatisfactory service but if the quality of service keeps on declining I think the management must do something. So please Jollibee Milan do something about the service. I noticed that I wasn't the only patron who wasn't smiling anymore while waiting for my order.