Ristorante Pizzeria Al Picchio — Restaurant in Rome

I was looking for Suppli to try on my last day in Rome and I had already walked 30 minutes and none of the eateries had it on their menu. I was pretty tired and ready to go back to the hotel, but then I saw that this restaurant had Suppli on their menu so I asked for a table for two.

The waiter was pleasant and let us choose a table to sit down at. The person I was with looked at the menu and decided what they wanted. When the waiter came over, we told him our order which was Suppli and a fried cod dish. He looked surprised and asked us if that was all and whether we wanted to order another portion of Suppli, to which we said no. Then he said ‘you don't want 2 beer’, and we responded no.

From this point onwards, he became rude and uninterested in serving us. He returned shortly after with our dishes. He put them on the table, without saying a word, and walked off. The Suppli (just one large Suppli on a plate) arrived slightly cold in the middle, but the filling was not bad. The fish was flavourless. After eating the food, we asked for the bill. He asked whether we would be paying with cash or card and we said card. He returned with the card machine and we made the payment and left immediately.

There was no thank you, goodbye, hope you enjoyed your food, etc. once we had placed our order. He was unhappy that we had placed a small order, even though we have every right too.

I would not recommend going to this restaurant. The food was bland and overpriced, the waiter was incredibly disrespectful, and I would genuinely describe this as a tourist trap. I should’ve known better when the whole menu was in English. Luckily, we visited many amazing local restaurants at our time in Rome. Save your money and...

In short: wrong pasta order, then raw pasta, hair on french fries, bill took more time to arrive than for the food to get served.

Shame for italian culture. My friends ordered tortellini with mushroom and creme(and we were told they don’t have tortellini and will do ravioli instead) and they came in 5 mins…with ham and creme instead. One of them doesn’t eat meat. Pasta dishes were returned making the server aware they ordered something else and in 5 more minutes they got served the “correct” thing but we still didn’t know if it had meet or not. The ravioli were raw, not al dente - you can see the white flour when it’s cut in half. I ordered a salad and french fries, that were also frozen fabricates just like pasta and sauces if you couldn’t tell by the description above, and to top it all off with the sensational food, there was an eyelash on those french fries. We are 3 girls all wearing mascara, its not ours for sure. And the actual cherry on top - we asked for the bill and the server completely forgot about it. He realised he forgot about us when he looked at us while he served the table next to ours.

Obviously didn’t leave a tip.

Bonus points that there wasn’t a service fee, not that I would have...

I had the unfortunate experience of dining here recently, and I can confidently say it was one of the worst restaurant experiences I've ever had. From the moment I walked in, it was clear that customer service is not a priority here.

First and foremost, the service was abysmal. The staff were unresponsive and seemed completely disinterested in attending to customers. When I finally managed to get someone's attention, they were incredibly rude and dismissive. It felt like I was a burden just for being there. I got charged for tap water, I was shockingly told, "If you don't like it, don't come again."

As if the terrible service wasn't enough, the hygiene standards were appalling. The cups and plates had a foul smell, reminiscent of something rotten. It was clear that they were not properly cleaned. The overall atmosphere of the restaurant was just as bad, with a pervasive stench of rotten eggs that made it difficult to enjoy any aspect of the meal.

To sum it up, this restaurant is a place I would strongly advise avoiding. The staff are rude, the service is nonexistent, and the hygiene is severely lacking. Save your money and your stomach – dine...