We visited Annam Indian Restaurant during our stay in Tokyo. Whilst recovering from a stomach bug and far from home, we decided to get some homely food to soothe the soul as I was missing my mum’s cooking. When we first entered the restaurant the atmosphere was good, however, this quickly changed as soon as we were seated. The restaurant itself presents well, with a mix of Japanese art and Indian style table sets. Once we were seated we were given two sets of menus, one being set menu ‘cash only’ and the other being Al La Carte ‘card payable’. We were confused by this that we had to ask 3 times to understand whether we could order from both menus or just one. We ordered a biryani set with drinks + curry set (naan) with drinks + 3 pieces of tandoori chicken. After ordering our food we were quickly rushed to another table as ‘a group of 20’ were coming. Once seated at our new seats, it took about 10 min to get our food. This is where the horror began. The naan was under cooked, doughy and oily. It was inedible. The biryani was okay, but lacked flavour. After another 10 min or so we were greeted with our tandoori chicken. After biting into the chicken the outside was hot but near the bone was cold and undercooked as well as pink. Once we alerted the server, they took away the two pieces we dug into and swiftly returned with the same half-eaten pieces but more cooked this time. I have never experienced a restaurant returning my half eaten food back to me and leaving the other untouched piece of chicken in the original plate instead of replacing the whole dish or even apologising. Please look at the photos. At this stage, we were severely disappointed and notified the server of our uncooked naan, in which they began arguing that it was doughy because of the cheese. Additionally, we were never given our drinks which was apart of the set menu orders. The final straw was the person who appeared to be the boss in a suit walking around our table speaking in what I think is either Punjabi or Hindi about us and staring at our half eaten food. However, instead of enquiring with us, he was clearly just complaining about us to his staff. Upon further review, if you look at the lowest reviews for this restaurant, you can see the real problem with the restaurant. The owner lacks accountability. The way in which he responds to bad reviews, replying with the likes of ‘fake review’ or that reviewers ‘are paid by someone else’ is just appalling behaviour. This restaurant seems to have disappointed both Japanese and Indian hospitality at the same time. Don’t be fooled by the 4.1 star review and I would not recommend this restaurant, unless you want to torture yourself with uncooked food and bad service.