Beer&Wine grill Ginza Lion Ginza 7-chome Beer hall — Restaurant in Tokyo

(翻訳アプリ使用した)木曜日の午後、友人とここに行った。 最初に出迎えてくれた従業員は、顔をしかめながら頭をかいていた。 彼女は私たちの席を指差すだけで、私たちを置いてすぐ行ってしまった。 友人と私は、彼女がすぐに立ち去ったため、どこに座ればいいのかわからず、混乱した。 私たちがまだ立っているのを見て、彼女は私たちのところに戻り、せっかちに、そしてかなり無礼に、私たちはどこに座ればいいのかと言った。 別の従業員が私たちを案内してくれたが彼女もフレンドリーではなかったけど、少なくとも私たちにはきちんと敬語を使っていた。 しかし、その従業員は白人の外国人客に笑顔で楽しそうに話しかけていた。笑 私たちが支払いをしようとしたとき、私たちを出迎えたのと同じ従業員が支払いを担当した。 彼女の態度は同じで、愛想がなく、顔をしかめていた。 レストランの出口と入り口が別々なのは珍しかったので、出口はどこですかと聞いただけだった。 良い従業員なら出口まで案内してくれるはずだ。 レストランは忙しくない。 客も少なかった。 私たちがカウンターに行く前に、彼女が他の従業員と話しているのが見えた。 しかし、彼女はあきれた顔をして部屋の反対側を指差すだけだった。 私は彼女や他の従業員の援助や態度に感謝しなかった。 彼らの無礼やミスを寛容に受け止めただけだからだ。 ここで食事をすることを選んだ時点で、私たちは良い顧客体験も期待している。 それが客として支払う対価なのだ。 私たちが経験したことは、私たちが支払った1万円以上の価値には値しない。 もっと良くしてください。 I went here with a friend in a Thursday afternoon. The first employee who greeted us were scratching her head while frowning. She went ahead and just pointed us our seats and left us. My friend and I were confused because she just left immediately and we didn’t see exactly where to seat. She went back to us when she saw we were still standing and said impatiently, and rather rudely, where we were supposed to sit. Another employee guided us through our dining experience. She wasn’t friendly either but at least she used a proper Keigo to us. Though, that same employee were all smiles and happy talking to a white foreigner customer. When we were going to pay, the same employee who greeted us were the one who dealt with our payment. Her attitude were the same, unfriendly and frowning. I just asked her where is the proper exit because it was unusual for us that the restaurant’s exit and entrance are separate. A good employee should’ve guided us through the exit. The restaurant is not busy. There were only fee customers. A saw her talking to another employee before we went to the counter. But she just rolled her eyes and pointed at the other side of the room. I did not thank her nor the other employees for their assistance and good attitude because it was non-existent. I do not think that we were the rude one either because we just accepted their rudeness and mistakes with tolerance. When we chose to dine here, we also expect for a good customer experience. That’s the portion we also pay as a customer. The experience that we had is not worth 10k+ that we paid...

Had dinner here during our stay in Ginza. We were able to get a table without a reservation (we arrived around 8:00 PM), with no wait - which was really nice. You can order yourself at the table using the tablet, which we enjoyed. The potatoes and bread that I selected with my steak were delicious. They had a diverse menu and everyone in our party enjoyed their food. Was one of the more expensive meals we had in Tokyo, but still well priced compared to most places back at home in...

The Food Quality is horrible, not even abit good at all. The Service is worst, i bring kid and they are so nasty , eventhough they provide highchair for kids and kids menu, but this restaurant is not kids friendly at all, they even so nasty about my kid’s stroller. The price is not worth it with the taste, quality and service. So many people are queieng for this restaurant, but it’s...