ルイ･ヴィトン 銀座並木通り店 — Local services in Tokyo

My husband and I went to that boutique to buy a wallet today. We knew that this specific shop was one of the busiest especially a few days before Christmas but still we trusted the quality of the Louis Vuitton service.

I asked to see a wallet that I had seen online and realized it was made in Spain when I opened it. I wasn’t surprised as I knew that some series are made in other countries and some people probably wouldn’t mind that but it’s an important point to me. As much as possible, if I buy Prada I want to buy a product made in Italy, if it’s a Japanese brand I want to buy a product made in Japan, if it’s Louis Vuitton I want to buy it made in France.

The fact that some LV products are made abroad is absolutely not a problem here neither it is the staff fault but I was surprised by the lady’s answer when I asked to see made in France products. We were told that unless they look for it they can’t tell me which ones are made in France or not because it depends on the series and that the quality of items made in Spain is the same as the quality of products made in France so I wouldn’t feel the difference. Hmmm mam, that wasn’t my point. Followed a long silence and absolutely no recommendation or actual willing to look up the made in France products for us even though she saw that I was surprised by her answer (couldn’t hide my face even with a mask on).

The lady who took care of us was polite to us but our request was pretty basic and we really felt like we were disturbing. Absolutely no effort was done and it felt very different from the usually very high quality of service from French stores.

We then decided to go to the Daimaru store and the young man who took care of us there was amazing. He looked happy to help and found what we needed super quickly. My advice is do not waste your time at this Ginza store, walk 10 min to the Daimaru one where the service actually lives up...

Overall, I felt that the store was very good in that the staff treated each customer with care. However, there were some issues with the female staff member who helped me this time.

She didn't offer any suggestions or attention beyond what I expected, and I didn't feel like she was really serving me at all. The other staff members were very polite, so it seemed like there was a big difference in the individual customer service attitudes.

Furthermore, she had little knowledge of the products, and simply relayed the information she had researched herself, so I didn't feel any expertise or trustworthiness as a brand staff member.

What was particularly unpleasant was the attitude of that staff member. She acted as if she was superior, but what is really important in the customer service industry is an attitude of respecting customers and serving them sincerely. Customers want a "good experience" not only from the products but also from the customer service. A brand exists because of its customers, and the staff is by no means superior.

After waiting for about 15 minutes, I found the staff member's attitude unpleasant, so I left the store just about 5 minutes after entering. It was a very disappointing and...

What out the hidden fee. Just share a thought. I wanted to give 5 stars from beginning but reduced to 2 unfortunately. Whoever in charge of media, don’t ignore this. Good: clean, great customer service one to one. Great products. Bad: hidden fee. Look at the receipt carefully. Saleswoman charged me 5% so called “foreign charge”. I disagreed and asked to gibe back the LV purse ($3400 USA dollar). Saleswoman asked me to sign paper in order to return money back and I did. After signing, she explain to charge me 5 % restocking fee. I disagreed simply I didn’t even walking out of the door yet. I requested to talk to manager but 3 persons came and talk. These three persons tactically delayed for 45 minutes and finally manager came, who spoke English little better vs none to all salespeople. Manager agreed to refund in full.

1. I don’t mind paying extra fee if it’s disclosed.
2. Salespeople should speak English to serve international customer.
3. once customer notices of scam and demands a return, they should refund with no question ask. A half brain person should have know better with credit card...