Kua’Aina Hawaiian Burger & Cafe — Restaurant in Tokyo

I don't know much about the burger war scene in Japan but I feel my first stop here at Kua Aina is a good start. Located at the ground floor, you can access them either from inside Solamachi mall or from outside the mall. Ordered the chunky Colby jack burger as recommended by their server. Also what's nice here is you get to choose the bun, I chose Brioche which is softer than the Kaiser roll option. It arrived open faced as if showing off its cheesy patty and veggies. I slapped all of them together and it looked so good. Veggies were indeed fresh and the bun was indeed soft as well. The patty in my opinion needed a bit more salt. But when I started eating the fries, its saltiness somehow balanced out. The ginger ale was also a perfect match. If you happen to be in this area and craving for a burger, go...

I ordered a classic “cheese burger” during my shopping at the Skytree shopping mall. It was around the noon so there were approximately ten people contemplating what to order in line.

Though I wanted to eat it outside, I decided to do eat-in because obviously it’s cold and windy outside.

The burger was satisfyingly big and patty was succulent, moist and tender! Its bun is soft and perfectly matched with the powerful patty. I also liked the two options provided there: you can choose cheese to go with the burger and the bun. I got American cheese with brioche! I’m proud that I order them and it was a...

I waited for about HALF AN HOUR for the order to arrive. The customer that came after me even got their order before I did. If I did not ask to follow up with my order, it would not even came. When the order came, it was even the wrong order they gave. All because of THAT, I was not able to make it to my appointment. I was so dissatisfied and frustrated that I had to cancel the order because of the time consuming it took for them to process it, and for them to do the re-order . Their customer service's response was just plain "sorry". Just "sorry" for the inconvenience?! That's highly...