Tokyo Kotobuki — Restaurant in Tokyo

TOURIST ATTENTION!! I was very pissed and angry with the experience in this restaurant. As a tourist, I can feel that the staff there are racist. I went there with my family and we don’t speak Japanese, but the cashier and one of the staff member ignored us while we tried to tell them we want a table for four people. They rejected to serve us and just keep saying “no reservation” (meaning no table) for a few times. But then they served the Japanese people behind us. What kind of service is this. Then, we found someone who can speak Japanese and ask them for a table for four again (but this time asking another staff). Then they allowed us to go in the restaurant!! Meaning that there are tables available but just the two staff who talked to us in the beginning do not want to...

I think they were all average or below average...

There were almost only Japanese people there, but I did not think it was a big deal that you could have a second bowls.

The worst part is their service. If you are busy, why not eliminate the refill system? But honestly, a smile and a cheerful greeting would be so much nicer. The woman who served us spoke softly and seemed annoyed, which was disappointing... There was no need to waste time at a place that is below average in every way, so I will not be coming...

They were one of the few restaurants open on New Years day. Had a good meal. The service was good. Although I got the feeling that the staff weren't too thrilled to work on the holiday or have to deal with non-Japanese speaking customers. But still did not takeaway from the quality of the food or the service in general. Kudos to the staff for soldeiring through...